Agent Technology Senior Support Analyst
CurrentAs a Senior Technical Support Analyst, I offer Tier II support to home-based agents for multiple clients via CMS and live remote viewing.
Jan 2019 - Present
AeroLeads people directory · profile
Lori L. Email & Phone Number
Agent Technical Support Senior Analyst
at
Working Solutions
1 work email found
@workingsolutions.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Agent Technical Support Senior Analyst
Location
Greater Mcallen Area, United States, United States
Company size
Who is Lori L.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lori L. is listed as Agent Technical Support Senior Analyst at Working Solutions, a company with 818 employees, based in Greater Mcallen Area, United States, United States. AeroLeads shows a work email signal at workingsolutions.com and a matched LinkedIn profile for Lori L..
Lori L. previously worked as Agent Technology Senior Support Analyst at Working Solutions and Agent Onboarding Specialist at Working Solutions. Lori L. holds Bachelor Of Applied Science (B.A.Sc.), Fine/Studio Arts, General, 3.8 from The University Of Texas-Pan American.
Company email context
Email format at Working Solutions
This section adds company-level context without repeating Lori L.'s masked contact details.
*@workingsolutions.com
71% confidence
AeroLeads found 1 current-domain work email signal for Lori L.. Compare company email patterns before reaching out.
Profile bio
About Lori L.
An innovative professional with 15+ years of experience in outsourcing, telecommunications, and the customer service industry. A strong believer in attaining loyalty through 100% accountability in all matters. Managing, coaching, and instructing, cross-functional teams with integrity, empathy, and honesty to deliver world-class service. Passion to build and maintain professional relationships within and outside companies. Fascination with the utilization of technology to stream-line processes and create a more efficient work environment.
Listed skills include Quality Assurance, Leadership, Customer Service, Call Centers, and 46 others.
Current workplace
Lori L.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Working Solutions
13 roles · 30 years
Lori L. work experience
A career timeline built from the work history available for this profile.
Agent Onboarding Specialist
I've had the opportunity to work with groups of outsourced call center agents in variousareas within the company. As an Onboarding Specialist, I've led, coordinated, and completed IT setups which involve installing client proprietary software on agent computers and troubleshooting multiple issues that are incurred when working on various operating systems.
Nov 2015 - Jan 2019
Agent Development Instructor
Mar 2014 - Nov 2015
Agent Development Process Coordinator
Jan 2013 - Mar 2014
Quality Performance Specialist
Jan 2012 - Jan 2013
Quality Assurance Assistant
Nov 2010 - Jan 2012
Customer Service Representative
Oct 2004 - Nov 2010
Quality Assurance Performance Facilitator
In this capacity I ensured that a group of 60 outsourced call center agents weremeeting client expectations for their corresponding program. Focus was placed on softskills, adjustments required by the operations team, as well as client particulars. Leadweekly Q&A sessions with focus placed on current call trends. Provided one on onefeedback to individuals.
2007 - 2010
~3 yrs
Customer Service/Quality Assurance
Took incoming calls for PBS for a short time before moving into the quality assurancedepartment where I evaluated calls to ensure client standards were met. Providedindividual feedback to outsourced agents.
2004 - 2010
~6 yrs
Quality Assurance/Agent
Voicelog
2004 - 2007
~3 yrs
Administrative Assistant To Hr Director
2001 - 2004
~3 yrs
Litigation Secretary
1998 - 2001
~3 yrs
Quality Assurance - Ap/Ar Clerk
Marbran Usa/Agroservicios Nieto Sa De Cv
1996 - 1998
~2 yrs
Team & coworkers
Colleagues at Working Solutions
Other employees you can reach at workingsolutions.com. View company contacts for 818 employees →
TD
Tina Dugay
Colleague at Working SolutionsTucson, Arizona, United States, United States
View →
MW
Miles Walker
Colleague at Working SolutionsDayton, Texas, United States, United States
View →
KV
Katharina Von Pestalozza
Colleague at Working SolutionsBurnsville, Minnesota, United States, United States
View →
CB
Connie Burrows
Colleague at Working SolutionsAshland, Ohio, United States, United States
View →
JJ
Jamie Jones
Colleague at Working SolutionsBillings, Montana, United States, United States
View →
KK
Keri Kelley
Colleague at Working SolutionsGreater Roanoke Area, United States
View →
JG
Jillian Green
Colleague at Working SolutionsCovington, Georgia, United States, United States
View →
BS
Bettie Stayton
Colleague at Working SolutionsLas Vegas, Nevada, United States, United States
View →
IR
Irene Reynolds
Colleague at Working SolutionsLilburn, Georgia, United States, United States
View →
RH
Renee Hansen
Colleague at Working SolutionsPort St Lucie, Florida, United States, United States
View →
Tina Dugay
Colleague at Working SolutionsTucson, Arizona, United States, United States
View →
MW
Miles Walker
Colleague at Working SolutionsDayton, Texas, United States, United States
View →
KV
Katharina Von Pestalozza
Colleague at Working SolutionsBurnsville, Minnesota, United States, United States
View →
CB
Connie Burrows
Colleague at Working SolutionsAshland, Ohio, United States, United States
View →
JJ
Jamie Jones
Colleague at Working SolutionsBillings, Montana, United States, United States
View →
KK
Keri Kelley
Colleague at Working SolutionsGreater Roanoke Area, United States
View →
JG
Jillian Green
Colleague at Working SolutionsCovington, Georgia, United States, United States
View →
BS
Bettie Stayton
Colleague at Working SolutionsLas Vegas, Nevada, United States, United States
View →
IR
Irene Reynolds
Colleague at Working SolutionsLilburn, Georgia, United States, United States
View →
RH
Renee Hansen
Colleague at Working SolutionsPort St Lucie, Florida, United States, United States
View →
2 education records
Lori L. education
Bachelor Of Applied Science (B.A.Sc.), Fine/Studio Arts, General, 3.8
Art/Art Studies, General
FAQ
Frequently asked questions about Lori L.
Quick answers generated from the profile data available on this page.
What company does Lori L. work for?
Lori L. works for Working Solutions.
What is Lori L.'s role at Working Solutions?
Lori L. is listed as Agent Technical Support Senior Analyst at Working Solutions.
What is Lori L.'s email address?
AeroLeads has found 1 work email signal at @workingsolutions.com for Lori L. at Working Solutions.
Where is Lori L. based?
Lori L. is based in Greater Mcallen Area, United States, United States while working with Working Solutions.
What companies has Lori L. worked for?
Lori L. has worked for Working Solutions, Arise Virtual Solutions Inc., Acd Direct, Voicelog, and University Of Texas - Pan American.
Who are Lori L.'s colleagues at Working Solutions?
Lori L.'s colleagues at Working Solutions include Tina Dugay, Miles Walker, Katharina Von Pestalozza, Connie Burrows, and Jamie Jones.
How can I contact Lori L.?
You can use AeroLeads to view verified contact signals for Lori L. at Working Solutions, including work email, phone, and LinkedIn data when available.
What schools did Lori L. attend?
Lori L. holds Bachelor Of Applied Science (B.A.Sc.), Fine/Studio Arts, General, 3.8 from The University Of Texas-Pan American.
What skills is Lori L. known for?
Lori L. is listed with skills including Quality Assurance, Leadership, Customer Service, Call Centers, Training, Customer Satisfaction, Team Building, and Management.
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