Knowledge of physician practices' workflows, hospital outpatient departments and patient experiences in a healthcare organization.Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical.Clinical workflows including documentation.Nursing workflows for medication administration.Provide direct ongoing guidance to other IS Business Analysts, or serves as the top applications authority for one or more related application modules or systems.To support the design, build, implementation and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices;As a member of a multi-disciplinary team, translate functional requirements into application build.Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management.Use logic and analysis to solve computer and application module problems.Manage critical timelines effectively.Manage communication between applications.Application/module implementation and testing.

Greeted guests attending entertainment events.Examined tickets or passes to verify authenticity, using criteria such as color and date issued.Guided guests to exits or provided other instructions or assistance in case of emergency.Maintained order and ensure adherence to safety rules.Provided assistance with guests' special needs, such as helping those with wheelchairs

Assisted Help Desk, Field Services, Convergent Technologies, and Business Services/Procurement in administrative functions.Identified routine Help Desk issues; select tickets without a defined service, follow the ticket’s progress from creation and conduct problem assessment.Established a baseline level of productivity and performance metrics.Communicated to IT Support teams and end users for detail or clarification about ongoing issues, resolutions, and what services were provided.Created PowerPoint presentations and informative resources for end users and staff training.Researched and documented step by step ticket workflow.Reviewed documentation with supervisor; updated as required.Developed and produced system/end-user documentation for applications processing and procedures.Maintained records, manuals, and update resources and knowledge base.Coordinated and attend meetings; take meeting minutes, follow up on action items to ensure deliver timelines are met.Performed filing, retrieving, mass emailing, typing, and data entry tasks.

Researching and writing volunteer policies and procedures, including risk assessments.Generating appropriate volunteering opportunities and role descriptions based on the needs of the organization.Promoting volunteering (internally and externally) through recruitment and publicity strategies and campaigns.Working with multiple agencies across different sectors in order to establish good working relationships to influence decisions about volunteering.Managing budgets and resources, including the reimbursement of expenses.

Support clients by documenting and responding to complaints and investigating issues with products or services.Manage accounts including administering client database, performing verifications, and processing applications, orders, and requests.Maintain detailed records of all customer interactions and resulting actions taken including comments, inquiries, and complaints.Coordinate with internal departments in forwarding requests and unresolved issues to designated resources.

Determined social media trends by collecting data, metrics, and analytics.Promoted awareness of council events through the use of online event listing services.Served as liaison by engaging with followers of the organization on social media sites including Facebook, Twitter, LinkedIn, and Google+.Facilitated cross-marketing opportunities and partnerships by networking with local organizations.Supported Online Communications Associate with strategic implementations and administrative functions.

Oversaw daily office operations for staff of 10 employees.Oversaw inventory and office supply purchases.Answered and managed incoming and outgoing calls while recording accurate messages.Planned and coordinated logistics and materials for staff events.Proficient in basic use of computer.File and maintain reports for managers on a regular basis.