Cynthia Bernardino, Cbap Email & Phone Number

Vancouver, British Columbia, Canada

✔️ Senior Business Analyst on the Health Connect Registry team, leading the user enablement and access support processes and activities.✔️ Spearheaded query creation, monitoring, and quality assurance for the HCR Retrofit project, ensuring effective communication with 270,000 registrants.✔️ Led user enablement processes, including provisioning, de-provisioning, and training, while ensuring privacy and security standards compliance.✔️ Managed data quality initiatives, including performance measurement, reporting, remediation, and migration to meet operational and inter-ministry requirements.✔️ Coordinated with provincial teams and stakeholders to implement technology solutions, supporting patient attachment goals and driving process improvements.

Brasília, Federal District, Brazil

✔️ Developed customized data reporting dashboards for the Inspections Team through data analysis and business process improvement, allowing for real-time tracking of key metrics such as inspection completion rates and turnaround times; this led to a 75% improvement in overall team performance.✔️ Developed comprehensive technical guidelines for the Internal Affairs Office and Human Resources Department, resulting in a 20% increase in operational efficiency and a reduction of onboarding time for new staff members by 30%.✔️ Collaborated with cross-functional teams using agile methodology to gather user feedback and iterate on the HR Guide's design, leading to a 30% improvement in overall user satisfaction ratings.✔️ Developed and executed a comprehensive project plan for improving data analytics capabilities and business intelligence within the HR department through business analysis, resulting in a 20% increase in efficiency and productivity.

Recife, Pernambuco, Brazil

✔️ Managed the submission process for projects related to the 2014 FIFA World Cup by the Department of Public Safety through gap analysis, business process improvement and the definition of templates for technical documentation, leading to a 30% increase in federal funds secured for public security initiatives.✔️ Utilized user research and prototyping to redesign the Secretary of Social Defense's Intranet, resulting in a 20% decrease in employee search time.✔️ Developed and implemented a comprehensive project management framework for SDS's Project Planning Division through requirements gathering and stakeholder management, resulting in a 40% increase in project efficiency and a 20% reduction in project timelines.

Recife, Pernambuco, Brazil

✔️ Coached and mentored 700+ team members on UX best practices and user-centred design, significantly increasing user satisfaction scores by 20%.✔️ Collaborated with cross-functional teams at Samsung Mobile Games to conduct user research and identify key pain points and prototype solutions, leading to innovative interaction design concepts that increased user engagement by 15%.✔️ Conducted in-depth heuristic evaluations of B2B Dell Systems, identifying and addressing UX pain points and their information architecture through prototypes, resulting in a 20% increase in user satisfaction.✔️ Conducted in-depth user interviews and collaborated with cross-functional teams, including project managers, analysts, and designers, to optimize the user interface of the Central Bank of Brazil website, resulting in a 15% increase in overall site accessibility metrics.

Recife, Pernambuco, Brazil

✔️ Identified inefficiencies in workflow processes within AiLeader and Meantime startups through quality control and functional and non-functional testing, leading to the redesign and implementation of streamlined procedures, resulting in a 15% increase in overall productivity.✔️ Conducted thorough analyses of task execution and storyboards for both startups, pinpointing critical issues, performing root cause analysis and proposing innovative solutions that resulted in a 20% reduction in time spent on project completion.✔️ Streamlined the software development process by implementing agile methodologies and user acceptance testing for the iCheck application project, reducing time-to-market by 30% and increasing overall team productivity by 15%.

Recife, Pernambuco, Brazil

✔️ Implemented quality assurance measures for software development, resulting in a 30% reduction in bugs and an increase of customer satisfaction by 25%.

Recife, Pernambuco, Brazil

LAPS Project - Laboratory of Evaluation of Software Products✔️ Developed comprehensive usability testing protocols that increased the efficiency of identifying and addressing usability issues by 30%, resulting in a more streamlined product development cycle.✔️ Conducted comprehensive usability evaluations of the state tax web system and Walmart sales software, identifying key pain points and opportunities for improvement to enhance user experience, resulting in a 15% increase in user satisfaction scores.✔️ Conducted in-depth focus groups, lab-based usability studies, and heuristic evaluations to gather insights on user experience, resulting in a 15% increase in customer satisfaction scores.

Recife, Pernambuco, Brazil

✔️ Collaborated with clients to gather requirements, worked with the design team to create an intuitive information architecture, and coordinated with the software team to develop user-friendly products, resulting in a 20% increase in customer satisfaction.✔️ Conducted in-depth task analyses and heuristic evaluations on company software, resulting in a 15% increase in user efficiency metrics.✔️ Collaborated with cross-functional teams to revamp website interface, ultimately improving overall user satisfaction by 30%.

Msc, Computer Science

Thesis topic: From social to collaboration: a collaborative system to support research groups

Bsc, Computer Science

Graduation project: Interactive Design in Agile Software Development Processes

Bsc, Law

Graduation project: Resolution nº 125 of the National Council of Justice and the culture of pacification in the structuring of national.