Izabel Valente Email & Phone Number

United States

• Campaign Lead for contests, product launch, rebranding, and live events.
• Process lead for the company’s product launch roadmap, includingtimeline, briefing, GTM strategy, and internal launch communications.
• Cross-functional stakeholder communications, logistics of registration processand creation of the main repository of marketing assets and sales enablement for the Field Marketing, Sales, and Executives.
• Operational tasks as landing pages updates, SEO, creative direction, social, media strategy, copywriter, giveaways, surveys, etc..
• Marketing Lead for the company's annual “Holiday Hack Challenge” event, drawing 15,000+ participants without paid media.

• Developing, executing, and implementing GTM strategy in the Latin America region
• Identifying local partnerships to grow branding and trust
• Establishing communication among the Latin American cybersecurity community
• Industry-event sponsorship negotiations and coordination that he generated 4.000+ MQL within one year for the region.
• Supporting Latin American non-profits in cybersecurity
• Coordinating internal marketing strategies

Remote

• Translation of cybersecurity EN materials to PT-BR and vice-versa.
• Localization of content for GTM in Brazil.
• Translation for marketing, contracts, and surveys.
• Identification of region-specific partnership opportunities along with building relationships with key cybersecurity professionals and influencers in Latin America.

Austin, Texas, United States

• Analyzing tickets and coaching critical errors for each agent's improvement
• Providing 1:1 meetings for extra coaching
• Analyzing, gathering, building and presenting critical errors sessions to agents team
• Inputting final analysis to RCA for a study on solutions to CEs
• Identifying through RCA why the CEs were happening for creation on a bi-weekly quiz to push study and investigation from agents side
• Leading Q&A sessions for workflow

United States

• Answering, managing, and regularly reviewing ticket queues.
• Analyzing the user’s issue in detail and determining a satisfactory resolution.
• Assisting peers by sharing knowledge, guiding through the process, and troubleshooting issues.
• Teaching to new associates, providing certification, refreshers, and feedback to leaders.
• Flagging flows on trends guidelines and trends/bugs to SMEs, suggesting improvements for macros and when to use due to PT lingo.
• Quality Assurance team (QA DO) - auditing tickets and coaching associates, clarifying PT language grammar and rationale to QA team, building and presenting CE huddles for customer support associates, and Q&A sessions.

Cabo Frio Area, Brazil

• Managed a team of 5-8 employees including delegation of responsibilities, schedules, opening/closing, and business operations.
• Customer service, including de-escalation of issues, ensuring safety, point of sale, and improving satisfaction.
• Promotional marketing through social media platforms.
• Responsible for end-of-day cash, credit drawer count, and payroll.
• Transportation logistics for the event throughout Brazil.I have been at this role and company between 10/2015 to 05/2016 and left the job for an exchange to USA (Au Pair, 05/2016 to 06/2018) and return to it when my.

Los Angeles, California

• Multi-cultural immersion program providing in-depth exposure to American culture and customs.
• Managed and organized daily schedule of household for the children clients.

Santos Dumont Airport, RJ/Brazil

• As an Agent - Customer Facing Responsibilities: Check-in; Boarding gate; Baggage handling.
• As a Check-in Contingency Lead - Rebooking passengers for other flights; Booking hotels; Locating luggage; Managing upgrade; General passenger questions and complaints.

Rio De Janeiro Area, Brazil

• Customer Facing Responsibilities: Check-in/Check-out; Last minute check-in for big groups of cancelled flights/overbooking; Reservations; Sales/Tourist information.
• Other Responsibilities: Workplace organizer.

Rio De Janeiro Area, Brazil

• Clerk service, enrolling new students, solving applicant’s issues.
• Received internal and external university campaign requests, and assisted in briefing services.
• Assisted and followed up on the creation and production of materials made by our internal agency on the Tijuca campus.
• Coordinated bureaucratic system of communication between various sectors within the institution.
• Created an organization system for new and used, virtual and physical material, to have easy access in Office 360 andshelves.

Rio De Janeiro Area, Brazil

• Customer Facing Responsibilities: Check in/out; Reservations; Tourist information.
• Other Responsibilities: Workplace organization; Breakfast organization; and UH’s organization.

Arraial Do Cabo, Brazil

• Customer Facing Responsibilities: Check in/out; Reservations; and Tourist information.
• Other Responsibilities: Hostel’s building renovation and constructors.Worked at the Marina dos Anjos Hostel, partner of the Hostelling International.

Bachelor'S Degree, Tourism And Travel Services Management, Approved

This course was a 4 years graduation with studies on Tourism Public Administration, Big Events, Services and Products, Marketing and.

Community Classes, Foreign Languages And Literatures, General, Approved

Activities and Societies: Throughout 2 years I took ESL, Spanish (advance), and Italian (basic) language classes, and Photography.

Associate'S Degree, Airline/Commercial/Professional Pilot And Flight Crew, Approved

Safety; Emergency; Customer Service; First Aid; Air Navigation; Meteorology; Air Traffic Regulation; IATA Guidelines; Survival in the.