YES-AND Consulting Inc. works with corporate and government clients to build equitable continuous improvement systems. We use brain-based techniques to manage threat responses and prime growth mindset, working at Team and System levels concurrently to boost engagement, retention, and growth.Recent clients include Cummins Power Systems, M Health Fairview, McNeilus Truck & Manufacturing, DeZURIK, MN Department of Labor & Industry, and Würth Industries.

• Provided strategic leadership for the Training Team to serve a diverse community of stakeholders in North Minneapolis and Cedar Riverside.• Researched, designed, deployed, and evaluated new client-centered training and service delivery models and redeveloped existing pathways programs in machining, welding, and IT, resulting in dramatic increases in service hours, cross-program referrals, and program completions.• Composed grant applications and successfully managed contracts with DEED, LISC, and other grantors, managing an annual department budget of approximately $1M.• Hired, trained, and managed a diverse team of staff and AmeriCorps volunteers, growing the service unit from 3 to 8 direct reports and bringing increased structure, accountability, and team spirit to the department.• Led or co-led agency-wide initiatives to simplify and streamline several facets of service delivery, including info sessions and hiring fairs, increasing cross-departmental collaboration and participant successes.• Built out strategic partnerships with a broad network of stakeholders including Hennepin Technical College, Minnesota Computers for Schools, City of Minneapolis, Minneapolis Public Schools, Hillyard, and FedEx to support placement and retention outcomes.

• Worked with all staff to ensure our administrative and data systems are supporting the mission of the organization, thereby streamlining the flow of information through the program and resulting in higher efficiencies, clearer communication, better customer service, and increased outcomes.• Volunteered to lead a challenging CRM implementation following the departure of key staff, bringing improved functionality and ease-of-use to existing users and developing new entities, relationships, workflows, and views for 3 additional business units.• Advised Leadership team regarding strategic initiatives, including innovative ways to use technology for instruction, training, and communication.• Provided instruction and additional administrative support as needed.

• Designed and supervised the delivery of all classroom instruction for an agency serving 1000+ individuals a year, coordinating state ABE contact hour reporting and facilitating 2 to 5 sections each session.• Proposed and led a multi-year initiative to overhaul our core curriculum, contributing to double-digit increases in program retention and a record year for employment outcomes in 2014.• Worked as a part of the Directors Team to provide leadership in data collection and analysis, program development, and strategic planning to position the agency for growth and increased community impact.• Renovated multiple business processes and introduced new software to improve customer service and provide additional learning and productivity tools for both program participants and staff.

• Taught from 2 to 6 course sections each session, building strong working relationships with participants and program staff alike based on mutual respect and trust.• Developed and implemented a set of conceptually integrated teaching materials for Writing Workshop, Critical Thinking, and Intro to Medical Terminology.• Worked with staff on a volunteer basis to develop, improve, and correlate additional materials across the curriculum.• Hired to a staff position after two years of experience to promote additional teamwork and development.

• Administrated all recruiting, admission, and orientation cycles for the college, working closely with other staff members to maintain and improve data systems throughout the department.• Supervised student staff and served as operations manager at the Rapson Hall office.• Led an initiative to reorganize, simplify, and standardize the Employee Resource Handbook and several physical and electronic filing systems, improving workflows and tracking for department staff.

• Designed and led a series of stand-alone undergraduate writing classes, receiving consistently excellent evaluations from students and faculty alike.• Earned in 2006 the Outstanding Graduate Instructor Award, given annually to one of 45 candidates.

• Worked with a diverse population of customers and coworkers to provide friendly, professional inflight customer care for all routes, foreign and domestic.• Mastered the fine art of brokering limited resources in small spaces while managing unpredictable factors of weather, mechanical fitness, and personality.

• Coordinated hiring, training, and scheduling for a staff of 35+ employees, handling all aspects of floor management, accounting, inventory, purchasing, and events hosting.• Teamed with 2 other managers to update menus, organize promotions, and cut operating costs, resulting in exceeded sales targets for two consecutive quarters.

• Solved unconventional problems involving the transfer of data to, from, and between various databases.• Cross-trained throughout the department to provide backup support for all functions.

• Oversaw all daily program operations, including staffing, payroll, training, and performance evaluation, coordinating a team of four supervisors and 80 student employees.• Improved multiple program processes and implemented a successful team-based management model, resulting in greater employee performance, accountability, and retention.