Ryan Belton Email and Phone Number
I am a senior IT professional, with a depth of experience supporting Healthcare. Skilled in managing teams and in all areas of ITIL Service Management, ITSM management, application, and infrastructure delivery, as well as IT Risk management. I have been recognized for elevating productivity and performance, identifying, and removing impediments to customer satisfaction, and have demonstrated success enhancing service quality through process standardization and team member coaching. My key skills include improving service performance, cross-functional leadership, and focused executive communication. I have used these skills to avoid SLA penalties and turn around underperforming accounts, resulting in improved client satisfaction.Key Competencies - 💻Technical Skills:ITIL Certified | ServiceNow & Remedy ITSM | IT Infrastructure | Contact Center Operations | Excel | Power BI | Data/Trend Analysis & Reporting | Major Incident Management | Configuration Management | Service Catalog Design | Root Cause Analysis | Issue & Risk Remediation | SDLC | Agile | Microsoft Office🌐Functional Skills: Client Delivery Leadership | Delivery Transformation | Performance Improvement | Risk Management | Knowledge Management | Service Level Management (SLA/OLA/KPIs) | Remote Team Leadership | Problem Management | Project Planning & Management | Strategy & Operations Planning | IT Governance | Quality & Productivity improvements | Budget & Cost Controls | Staffing & Mentoring
Triwest Healthcare Alliance
View- Website:
- triwest.com
- Employees:
- 2124
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Manager It Service ManagementTriwest Healthcare AllianceTexas, United States
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It Services Process ManagerTriwest Healthcare Alliance Mar 2024 - Present
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Technology ConsultantAvis Advisors Llc Sep 2023 - Mar 2024Dallas, Texas, United States -
Program Manager, It Risk ManagementNtt Data Services Oct 2021 - Sep 2023Plano, Texas, United StatesLeading Healthcare account Risk program for IT risks in the Application, Security, and Infrastructure areas. Data protection, Hardware Refresh planning, Application modernization.Collaborated with the development team to apply Risk Management best practices in the creation of a new software assessment tool built on existing company IP, enabling consistently comprehensive assessments for all accounts. -
Director, Performance ImprovementNtt Data Services May 2019 - Oct 2021Plano, Texas, United StatesDrive targeted performance improvements, incrementally improving client satisfaction and brand reputation. Drove a performance improvement initiative for underperforming service areas across the account. Client rating upgraded to Satisfactory in under a year.
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Director, Service ManagementNtt Data Services Feb 2017 - May 2019Plano, Texas, United StatesElevated the ITIL cross-functional practices through in-depth mentoring, training, process enforcement and consistent feedback. Under my guidance the Service Management team elevated delivery consistency across all service groups.
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Hospital Acute Care Technology Leader (Digital Transformation, Risk Management)Ntt Data, Inc. Jul 2016 - Feb 2017Plano, Texas, United StatesFacilitated planning and execution of move from outdated systems to modern higher value tools, resulting in improved capability at lower cost with alignment to corporate standards.
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Ehr Service Delivery ManagerDell Jan 2015 - Jul 2016Plano, Texas, United StatesEnsure EHR service stability through the application of ITIL principals and an HRO based approach to managing clinical applications. Implemented a new self-heal tool for application freezing via Citrix resulting in 35% decrease of associated calls to the service desk. -
Business Analysis ManagerDell Services Mar 2010 - May 2015Plano, Texas, United StatesManage Level 2 Service Desk teams, Level 3 teams, Application Business Analysts, and Hospital IS teams. Maintain world class support as it relates to both hosted and vendor applications in the Clinical Quality space. Deliver on contractually-based service levels. Consult with client on application support and development initiatives.Creative use of existing inflexible ITSM toolset to begin tracking the cause of user support calls. Resulting improvements based on the new data reduced support calls by up to 30%.
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Call Center And Escalation ManagerHoughton Mifflin Harcourt May 2007 - Mar 2010Fort Worth, Texas, United StatesResults-oriented problem solver, reducing recurring escalation types 20% by volume over the course of the year. Implemented a secondary contact center at an existing remote site increasing capacity and enabling better business continuity.
Ryan Belton Education Details
Frequently Asked Questions about Ryan Belton
What company does Ryan Belton work for?
Ryan Belton works for Triwest Healthcare Alliance
What is Ryan Belton's role at the current company?
Ryan Belton's current role is Manager IT Service Management.
What schools did Ryan Belton attend?
Ryan Belton attended Tarrant County College.
Who are Ryan Belton's colleagues?
Ryan Belton's colleagues are London Lewis, Emily Brandt, Courtney Ingram, Rosemarie Schrobilgen, Stacie Bolden, Jeff Ard, Angelina Velasco.
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