Ryan Belton Email & Phone Number

Texas, United States

Dallas, Texas, United States

Plano, Texas, United States

Leading Healthcare account Risk program for IT risks in the Application, Security, and Infrastructure areas. Data protection, Hardware Refresh planning, Application modernization.Collaborated with the development team to apply Risk Management best practices in the creation of a new software assessment tool built on existing company IP, enabling consistently comprehensive assessments for all accounts.

Plano, Texas, United States

Drive targeted performance improvements, incrementally improving client satisfaction and brand reputation. Drove a performance improvement initiative for underperforming service areas across the account. Client rating upgraded to Satisfactory in under a year.

Plano, Texas, United States

Elevated the ITIL cross-functional practices through in-depth mentoring, training, process enforcement and consistent feedback. Under my guidance the Service Management team elevated delivery consistency across all service groups.

Plano, Texas, United States

Facilitated planning and execution of move from outdated systems to modern higher value tools, resulting in improved capability at lower cost with alignment to corporate standards.

Plano, Texas, United States

Ensure EHR service stability through the application of ITIL principals and an HRO based approach to managing clinical applications. Implemented a new self-heal tool for application freezing via Citrix resulting in 35% decrease of associated calls to the service desk.

Plano, Texas, United States

Manage Level 2 Service Desk teams, Level 3 teams, Application Business Analysts, and Hospital IS teams. Maintain world class support as it relates to both hosted and vendor applications in the Clinical Quality space. Deliver on contractually-based service levels. Consult with client on application support and development initiatives.Creative use of existing inflexible ITSM toolset to begin tracking the cause of user support calls. Resulting improvements based on the new data reduced support calls by up to 30%.

Fort Worth, Texas, United States

Results-oriented problem solver, reducing recurring escalation types 20% by volume over the course of the year. Implemented a secondary contact center at an existing remote site increasing capacity and enabling better business continuity.