As part of the Digital Leadership Team and partnering directly with senior executive stakeholders, my role is responsible for leading the agile discovery team focused on; the rapid concept development of digital experiences, validating and testing future-state concepts, digital propositions and new features/capabilities. All engagements are done using lean/agile, customer-centric product discovery methodologies. Working across the business, my team provide early insights for new ideas and propositions, helping guide the digital strategy and continuous delivery throughout the enterprise business.

Leading the Digital Product team comprising Product Owners (7) and Producers (2) at Medibank.As the primary Digital Product contact for all new business propositions, and health and wellbeing initiatives that impact/leverage our digital platforms, I partnered with senior stakeholders to develop and deliver end to end digital strategies through project execution.

Lead 2 multidisciplinary Agile project teams (30 people) comprised of Delivery, Client Services, Development, Data Strategy, Copywriting, Experience and Visual Design; ensuring the end to end delivery of best in market solutions.Partner with key senior client stakeholders to develop the product strategy, business cases and budget forecasts, facilitating roadmap sessions for multimillion dollar projects, providing stakeholder transparency and confidence in that path to successful delivery.Budget management for all projects across a portfolio of 7 enterprise clients, including the drafting of key contract documentation including Master Service Agreement (MSA) and Support Level Agreement (SLA), Retainer Agreements and Statements of Work (SOWs).Built and maintained a client portfolio comprised of: Australian Gas NetworkVillage RoadshowBridgestoneLaminexFunlab,Big4 Holiday ParksPace Development Group

Contributed to the year on year growth of the company, building capability and the client portfolio, resulting in the team expanding from eight to twenty, building a high performing content production and management team and project management team.Significantly improved company culture by leading an organisational restructure to streamline operations, consolidating the Melbourne offices from three (3) separate offices across the city to a single company office in Melbourne, resulting in a significant increase in employee engagement, knowledge sharing and collaboration across various teams and improved internal stakeholder relationships, including with the leadership team, breaking down pre-existing silos.Established a reputation as an insightful, approachable leader with strong mentoring skills, capable of coaching employees at every level– from senior producers to content managers, visual designers, design directors and associate creative director. Consistently exceeded monthly sales targets in billable activities by identifying and pursuing business development opportunities to add value to existing clients and enable retention as well as building internal capability and extending the product and service offering available to clients.Key Clients:ToyotaToyota Finance

Led a period of significant growth for the agency by implementing sustainable business strategies and developing new revenue streams including Strategy, Copywriting and UI/UX, to grow client accounts from initial banner and eDM campaigns to large enterprise site builds and world first digital activation events.Oversaw the daily agency operations, a broad responsibility encompassing:* Client account management, business development, client acquisition and lead generation activities* Onboarding and supporting new clients throughout the initial process, establishing scope of work as key liaison* Ensuring operational excellence is embedded at every stage from project planning to delivery and evaluation* Financial oversight and forecasting, including establishing and achieving monthly company revenue budgets* Managing external supplier and vendor relationships and agreements (SOWs + SLAs)* Recruitment, training, performance management and employee engagement activities.Worked as an extension of the client teams, acting as a strategic advisor to senior leaders within their business to develop product roadmaps and strategies that delivered an optimised customer experience. Taking a partner/consultant role for ownership of client sites for HBF, Swisse and Jayco.Built and maintained a client portfolio comprised of:NikeSwisseOfficeworksSwinburne OnlineOrigin EnergyArmaguardHBFSlater and GordonKathmanduWorksafeBakers Delight

Key Clients:QuiksilverHBFSwisseMoose ToysNGVArt Centre MelbourneJaycoGMFBUPAPJ O'Briens

Title:2010 APB: All Points Bulletin - Microsoft Windows

Titles:2009 Marvel Super Hero Squad - Wii2011 de Blob 2 - Wii, PlayStation 3, Xbox 360, Nintendo DS

Titles:2005 Nicktoons Unite! - GameCube, PlayStation 22006 Barnyard - Microsoft Windows, PlayStation 2, GameCube, Wii2006 Nicktoons: Battle for Volcano Island - GameCube, PlayStation 22007 Nicktoons: Attack of the Toybots - Wii, PlayStation 22007 El Tigre: The Adventures of Manny Rivera - PlayStation 22008 de Blob - Wii

Title:2005 Matrix: Path of Neo - PlayStation2

Titles:2004/05 Grand Theft Auto: San Andreas - PlayStation 2, Xbox2005 Grand Theft Auto: Liberty City Stories - PlayStation Portable