Ben Ackerman Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

• Managed projects using Agile/Scrum methodology to deliver new functionality across various desktop and mobile platforms• Responsible for managing the HR Systems Self-Service website with more than 90,000 end users• Led the creation of custom Self-Service mobile app for approximately 60,000 end users designed for both iPhone and iPad• Acted as Scrum Master on major projects and application development• Utilized minimum viable products to assess user response and drive the direction of the projects accordingly• Implemented in-app analytics and user feedback functionality allowing for evaluating success and influencing iterative enhancements• Coordinated the efforts of developers, designers, and functional experts across multiple projects simultaneously• Conducted usability testing and leveraged UX principles to create innovative and user friendly products• Participated in regular meetings as part of the design team to ensure alignment on designs across multiple platforms and technologies• Led the user experience strategy and deployment of the SuccessFactors Mobile App• Worked with senior leadership regularly to ensure alignment across departments

• Enhanced the internal Self-Service website and mobile applications to improve user experience and establish consistent user interfaces across technologies• Led the implementation of new applications with a primary focus on user experience• Researched and completed configuration to implement technical enhancements for the SAP Self-Service portal • Conducted testing and defect identification for upgrades to the Self-Service portal• Managed projects for major enhancements to the Self-Service portal and creation of multiple mobile applications• Led various types user research to establish user needs and develop requirements for projects• Worked to design new applications while redesigning existing applications to enhance the user experience while ensuring compatibility and consistency across technologies• Coordinated requests between business owners, subject matter experts, and senior leadership to provide satisfactory products to end users• Implementation of SuccessFactors solution for multiple modules and integration with existing on premise Self-Service site• Advocated the use of Scrum project management, consulted on projects owned by other teams, and acted as a resource for problem solving and knowledge sharing on the practical use of Scrum

• Solved SAP escalations which were technical in nature and needed more in depth knowledge or further research• Supported the SAP Organizational Management team by maintaining object tables, researching defects, and completing mass data uploads• Facilitated and managed projects including mass reorganizations, security realignment, and SAP customization• Performed SAP testing to fix defects, add enhancements to SAP, and for regular upgrades and patches• Conducted regular audits and queries on SAP data to improve and maintain data integrity• Worked with subject matter experts in many areas of SAP to ensure successful integration of processes

• Processed requests from HR administrators to make changes within the company’s organizational structure• Communicated with employees throughout the company to establish requirements and help them solve problems• Used SAP to gather data, validate requests, and make necessary changes within the database• Assisted in testing for a variety of different improvements and changes to the company’s database• Synchronized SAP data from the organizational structure to the personnel records while ensuring data integrity while enhancing the process and establishing efficiencies

Frankfort, New York

• Worked with SQL, organizing information into reports and then interpreting the marketing implications• Worked with programs such as Ecometry and Access to add and edit marketing statistics in the database• Attended regular meetings, researched marketing strategies and contributed my knowledge and insights• Updated the results of the email campaign weekly in order to evaluate the outcome of marketing efforts

Little Falls, New York

• Worked under the CFO consolidating finance records from multiple sources to allow for more productivity• Used SAP system, reorganizing and making their entire customer entry database consistent and more efficient• Analyzed customer records and added new clients to the SAP system as they were acquired• Worked with Excel documents of financial and customer data, verifying and revising the documents for record keeping

Bachelors, Marketing/Marketing Management, General

Bachelor'S Degree, Finance