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Ben Bernard is listed as Community Manager at Sky based in Burntisland, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ben Bernard.
Ben Bernard previously worked as Community Manager at Sky and Research Executive at Sky. Ben Bernard holds Accounting And Law, Hnd from Fife College Kirkcaldy.
I'm an ambitious, fun, hard working online professional, I have over 12 years of core experience in customer operations, marketing strategy and online service engagement. I have a strong methodology of creative insight and strategic implementation of structured content targeting core online demographics. The development of cohesive operational models of engagement, support and service implemented across a multi-platform online proposition has assured the expansion of an award winning online customer support programme.I have excellent communication skills at every level, and work effectively in building relationships across both internal and external stakeholder groups. I support the development of E-experience across the Sky platform in terms of managing stakeholder engagement across marketing campaigns, product launches and implementation of core operational process change. My skill-set includes customer demographic profiling, usability metrics, consumer insight based on SEO and sentiment analysis. The strategic insight assures our core objective of customer centric content achieves our wider business KPI’s related to widening of audience demographics, customer satisfaction, call deflection, NPS and customer attraction.
Listed skills include Microsoft Office, Management, Microsoft Excel, Microsoft Word, and 6 others.
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Dunfermline/Livingston
I have been with Sky for 12 years, I have been a Community Manager for the past 3.I look after Sky Broadband and Sky Talk through our online community and on Facebook and Twitter. I'm responsible for the contact strategy and the direction we move forward with our new products and services(Redundancy)
Dunfermline
Working within the Marketing Strategy department - writing, building and deploying customer surveys through Snap! software.Collating data and providing back to the business on various topics, from people just joining Sky through their customer journey and also asking why people have chosen to leave Sky.
Dunfermline
Helping the business team leaders understand our quality guidelines and helping scores remain consistent throughout our Customer Service Group. Including the modification and rollout of a new quality guidelines to all our UK based sites, Ireland and India.Responsible for 3 staff and the entire in-house and OSP quality relationships for CSG.
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Ben Bernard is listed as Community Manager at Sky.
Ben Bernard is based in Burntisland, Scotland, United Kingdom.
Ben Bernard has worked for Sky.
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Ben Bernard holds Accounting And Law, Hnd from Fife College Kirkcaldy.
Ben Bernard is listed with skills including Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales, and Leadership.
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