Benjamin Bravo Email & Phone Number

Falls Church, Va, Us

Washington, Dc, Us

Pentagon

●Conduct Windows settings configuration, refreshed, and deployed 100s of devices and peripherals for Cleared clients. Survey and document computer information and peripherals to input into Microsoft Excel.●Release IP, force gpupdates, setup Microsoft Outlook, Teams, OneDrive, BitLocker, and Cisco AnyConnect for Cleared clients.●Configure BIOS settings on new computers for preimage setup. Sanitize old hard drives for later destruction.

Washington, District Of Columbia, United States

● Troubleshooting technical problems, providing end-user support, and administrative support to 100s of users, and maintaining the smoothfunctioning of day-to-day facility operations. Ensuring optimal performance and minimal downtime using the companies’ knowledge base.● Present customer support over the phone, and provide administrative support and documentation of multiple system errors to management.Accomplishing a 96% customer satisfaction rate.

● Official transfer from OpTic Gaming, I Analyzed video-on-demand (VODs) with a high 70% precision, specializing in anti-stratting techniques and meticulously documenting opposing teams' playing tendencies to provide strategic insights. ● Exhibited keen attention to detail and thrived in high-pressure situations by analyzing video-on-demand (VOD) of past matches within a tight 24-hour timeframe, resulting in the creation of effective and timely game plans in a fast-paced work environment

● Conducting thorough diagnostics, performing hardware and software upgrades, and fine-tuning system settings to meet the demanding requirements of professional gaming. 25% Improvement in the performance of personal computers in a competitive esports environment.● Analyzed VALORANT professional matches to provide high-level insights, effective problem-solving, clear communication between a seven-person team, performance optimization, and strategic planning.

• Managed practice and scrimmage schedules, exercising decisive leadership as the primary decision-maker, managing team compositions, player rosters, and in-game agent compositions within budget constraints, achieving success as a Tier 2 team and pioneering agent compositions later adopted by Tier 1 teams.• Developed review documents for team members, outlining daily objectives and flexible in-game strategies, to create a successful baseline strategy book to optimize overall team performance.

●Elevated Luminosity Gaming’s rank from outside the top 20 to #1 in North America, surpassing established professional teams, with consistent standout performances in national tournaments.●Created innovative in-game strategies and devised unique solutions for each team member, meticulously assessing individual play styles and assuming a leadership role in decision-making processes.

Bachelor Of Science - Bs, Information Technology

Information Technology

Portfolio: https://github.com/ben-trainer Profile: https://profile.coursecareers.com/it/benjamin.bravo --- Microsoft Azure Virtual.

Associate'S Degree