Ben Brenner Email & Phone Number

United States

United States

Austin, TX

• Served as a Content Policy SME, leveraging performance data to identify points of risk in existing workflows, proposing and deploying solutions on a bi-weekly cadence and providing training on those solutions.
• Resolved inbound Intellectual Property complaints and legal escalations from Meta platform users and branded partners submitted through customer service and help center channels with 100% Accuracy score.
• Led process improvement projects for content policy, workforce strategy, and learning operations, reducing TAT for notice and takedown workflow execution while increasing quality scores for internal and external teams.
• Owned the training program for IP Compliance, producing written and video training materials, successfully training 3 specialists in less than a year as well upskillng existing specialists in Trademark and Counterfeit.
• Maintained knowledge base articles for IP, Legal Escalations, and Training on behalf of the legal compliance vertical.
• Investigated complex fraudulent claims, assisted in mitigation of spam attacks and other instances of suspicious activities within IP reporting queues.

Austin, Texas

• Managed multiple vendor accounts to onboard, launch, and maintain large libraries of digital content on The Roku Channel.
• Served as the primary point of contact for internal and external stakeholders for digital pipeline needs including encoding, metadata tagging, and spec compliance.
• Utilized a range of 3rd party and internal CMS software to manage digital assets, edit captions, execute metadata tagging, and maintain database of artwork and user facing assets.
• Identify bugs and tooling deficiencies, conduct UAT for new tools and processes, and partner with engineering teams to mitigate issues and improve internal CMS tools.
• Produced workflow documentation, user manuals, and videos to support internal learning and process improvement.
• Led compliance initiatives with QC and Customer Service teams to ensure adherence to best practices and COPPA children's content regulations.

Greater Los Angeles Area

Hollywood, CA

• Managed timelines and a crew of laborers, ensuring precise execution of tasks in fast-paced and high-pressure environments.
• Procured props and set dressing from various vendors for film and television productions, meeting deadlines for proper integration.
• Dressed, maintained, and struck sets in compliance with company guidelines.
• Utilized RFID technology to build a database of show assets stored across multiple warehouse locations, ensuring on-demand fulfillment for multi-million dollar productions.
• Cultivated strong relationships and established effective cross-functional control across multiple sets, fostering a teamwork atmosphere under intense pressure.

Los Angeles

• Analyzed data and produced reports on the financial viability of unique content like live opera, concerts, and film festivals for The Port theater, a client of Arcangelo Entertainment.
• Created distribution models for single screen theaters that included live and pre-recorded content.
• Produced a financial breakdown based on the content, shipping and streaming costs, and box office splits.

Beverly Hills, CA

• Reviewed incoming scripts and pitches for desired content, market viability, and product integration opportunities.
• Tracked progress of online marketing campaigns and Nielsen NRG tracking data for top films.
• Managed communications between Tapestry executives, talent, and agents for multiple projects.
• Handled travel documents, itineraries, and scheduling needs.
• Assisted on set during production, distributed dailies, and maintained daily budgets and production reports.

Brentwood, CA

• Participated in development meetings and provided detailed story notes for writers and producers including product integration suggestions into storylines where applicable.
• Provided logistical support to the President of Television Production and the Director of Development of Film Production.
• Edited scripts and tracked progress on projects in development.

Los Angeles, CA

• Owned calendaring, and facilitated internal and external communications for multiple executives in development and operations.
• Compiled daily, weekly and monthly box office incomes and maintained database of box office receipts to compute overall profitability of company’s film distribution and ROI.

Beverly Hills, CA

• Scheduled meetings, maintained calendars, managed expenses, rolled calls and acted as office manager in purchasing supplies, filing, faxing, and distributing mail.
• Managed clients’ expectations and understanding of bookings through exceptional communication.