Ben Brownlie Email & Phone Number

Tel Aviv District, Israel

Tel Aviv, Israel

- Providing more in-depth technical support to issues that could not be solved by the Customer Experience Experts by troubleshooting using tools such as LogzIO, Papertrail, Redash – SQL, API Requests (Altair) - Using Slack, Salesforce, and Jira to communicate with Developers, Product Managers, Customer Support Experts, and Customers. - Creating and updating Knowledge Base articles - Creating dashboards on redash by writing SQL queries - Creating Technical processes for the Customer Support team, such as an SME (subject matter expert) team

Tel Aviv, Israel

- Providing more in depth technical support to issues that could not be solved by Tier 1 by troubleshooting using tools such as : - Datadog - Grafana - SQL - Inspect (HTML, CSS & Networking) - API Requests (Postman)- Whilst also using Slack, Zendesk, and Jira to communicate with Developers, Product and Project Managers and Tier 1- Providing training for Tier 1, Tier 2, and R&D on features of the product- Creating and revising Knowledge Base articles

Tel Aviv, Israel

Providing technical support to customers, by diagnosing and troubleshooting software and hardware problems by using email, Intercom chat and Zendesk to communicate with the customers.

Ramat Gan, Tel Aviv, Israel

Supporting customers with technical issues all over the world via online chat and telephone

Cawston, Norfolk, United Kingdom

- Managing IT Services, Data Protection, Information Governance and coordinating the Health and Safety for Cawston Park Hospital and General IT technical support including problems on computers, laptops, servers, and printers, and building and repairing Windows computers. - The main focal point for the Pandora Care software at the Hospital by supporting all end users – providing support with technical issues, and providing training, and support documentation for internal and external users. - Managing contracts, resources, vendors, budgets and policies for the IT and Admin departments- Coordination of company Insurance claims- Development projects for the Hospital including site wide CCTV and Network Infrastructure improvements

Norwich, United Kingdom

- Account Management - Working with existing clients and new clients by supporting them via email, telephone or face to face, and training all clients. Also working closely with the Sales team with the setup of new clients.- Working with the Development team in Turkey on software projects including a new Incident Report module for the Care Management Software.- Managing IT Services for HQ and Data Protection, and general IT technical support.- Managing IT contracts, resources, vendors, budgets and policies- Managed IT move to new HQ – With a small team of technicians we networked the entire offices from the server room, we patched all the cables into a new server cabinet which also included network switches, and a new server. We also installed a Ubiquiti wifi system, and the AV system of the conference rooms.- Development projects including site wide Wifi at the Hospital, introduction of tablets at the Hospital, a new VOIP telephone system at the Hospital and Head Office, a new server for the Hospital- Software - Worked with Development team in Turkey on projects to create and improve modules of the Pandora Care software , including a new Incident Report Management module, and the creation of the Pandora Care android app.

Cawston, Norfolk

- Provide IT Technical Support for PC's and Mac's, and building new PC's- Working with the Software Development Team - Testing the software before it goes live- Training employees how to successfully use the Patient Management software- The main focal point for clients in the UK, ensuring that all problems were thoroughly investigated and solved.- Keeping clients informed of any updated or new features to the software – also providing training. - Security – Onboarding and Offboarding employees including Biometrics and proximity ID Badges.- Creating budgets for IT and Housekeeping departments- Managing the Housekeeping department and creating and maintaining their work rotas- Development projects including managing the development of new websites for the company, and managing the move to a new server from Windows Server 2003 to Windows Server 2012.

Cawston, Norfolk

- Provide IT Technical Support for PC's and Mac's and building new PC's- Working with Software Development Team - Testing the Patient Management software before it goes live, - Training employees how to successfully use the software and writing the support documentation for the software.- Supporting end users of the Patient Management software (Pandora Care) by being the focal point for technical issues.- Onboarding and Offboarding employees including Biometrics and proximity ID Badges.

Cawston, Norfolk

To lead Media activity sessions with Learning Disability & Mental Health patients in a secure hospital.

Chelmsford, United Kingdom

- Customer Service – Operating tills, serving customers in the store and assisting with their queries- Stock Rotation – Ensuring the stock is stored correctly and in date order- Date checking all produce on the shop floor – Making sure that no out of date produce is left on the shelves- Gap Checking – When a product is out of stock, record it and this allows the store to order in more of that product- Housekeeping – Ensuring the store meets the high standards expected from M&S

Tiptree

- Project work – Analyzing the production accuracy of the main line, followed through from initiation to completion following findings onto senior management. A new computer system is being researched due to the findings in this project- Project work – Collation of information of raw materials to construct comprehensive database, this included taking photographs of the raw material and getting any information from the raw materials- Administrative work – Compiling a spreadsheet for customers – Including all of the products orders, the raw materials in the products and the raw materials countries of origin- Administrative work – Compiling work rotas, reviewing production schedules, completing paper work for HACCP (Food Safety), and inputting production figures onto the computer- Data Analyst – Collecting data and analysing the overall data

Chelmsford, United Kingdom

- Customer Service – Operating tills, serving customers in the store and assisting with their queries- Stock Rotation – Ensuring the stock is stored correctly and in date order- Date checking all produce on the shop floor – Making sure that no out of date produce is left on the shelves- Gap Checking – When a product is out of stock, record it and this allows the store to order in more of that product- Housekeeping – Ensuring the store meets the high standards expected from M&S

Chelmsford, United Kingdom

- Fire Warden – Ensuring the building was clear if the alarm sounded- Attending to noise complaints - Breaking up parties when they are too loud and disturbing other people living on campus- Liaising with emergency services in case of injury to students, or police matters - Key Holder – Assisting students who were locked out or had lost their keys

Data Analyst

Part time course studying Python and SQL for Data Analytics

Business And Information Systems, Information Technology