Ben Casey Email & Phone Number

Manchester, England, Gb

Manchester, England, Gb

Manchester, Greater Manchester, Gb

Delivery value to business stakeholders through effective business analysis skills to understand business change needs; assessing business impact of IT projects & initiatives; capturing, analysing and documenting requirements and supporting the communication and successful delivery of requirements.Key Activities:• Working with key business stakeholders to capture requirements, understand their problems andneeds.• Using established business analysis techniques, work with project teams and key users todocument business requirements, acceptance criteria, system data and functionality.• Work with systems development and architecture teams to identify and select the appropriatesolution for delivering business requirements and meeting business needs.• Formulate ways to improve processes and systems based on data & research.• Oversee implementation of new processes and/or systems.• Run workshops or training sessions.

Manchester, Greater Manchester, Gb

Support and increase user engagement of CRM systems (SAP C4C/Sales Cloud) by a process of continuous improvement, ensuring critical business requirements are met and kept up to date.Act as a bridge between European Sales & Marketing business and technical teams to ensure that technical solutions being developed and implemented are aligned to business goals and objectives.

London, England, Gb

A 12-month transitional role, supporting and advising the Customer Operations IT Mgr in delivering bottom line value to Global Commercial businesses. The role involved the implementation of innovative IT solutions and harvesting existing IT assets, to enable the achievement of business strategy, value drivers and KPIs.Key Achievements:•IT Portfolio Management: managed growing business demand and change within global B2B e-Commerce platforms, capturing detailed business requirements for prioritisation and ensuring successful end-to-end delivery in-line with targeted business outcomes.•Innovation: managed delivery of a Robotics Process Automation project for Shell International Aviation business resulting in $100k pa FTE and time liberation savings, $400k pa increase working capital through improved pricing and customer invoice accuracy. Transactional processing time significantly reduced by 90%, with invoice disputes down by 80%, resulting in improved KPI results e.g. Customer Satisfaction Index; Net Promotor Score.•Value Generation: achieved $69k annual run and maintain cost savings through proactive analysis of EDI connection/interface usage and partner performance, resulting in the identification of 80 inactive interfaces to be decommissioned. Personal recognition award received and nominated for a quarterly VP CIO award.Key Skills:•Relationship Management•Business intelligence•Integrated Business and IT strategy•Innovation•IT Portfolio Management•Value Generation

London, England, Gb

Successful delivery of global SAP projects, change requests and system enhancements, within project manager and business analyst roles.Key Achievements:•Delivered a SAP Business by Design implementation for Shell Vietnam within a Lead Business Analyst role supporting Sales and Distribution processes. Facilitated design workshops with key business stakeholders to gather critical requirements and identify operational improvements, making it easier for customers, distributors, suppliers to do business with Shell.•Collaborated effectively with business stakeholders, project consultants, 3rd party SaaS support teams to deploy a new ‘fit for purpose’ ERP Cloud platform aligned with Lubricants business growth strategy over next 5 years. Reduced Total Cost Ownership and improved business processes through greater integration, increased agility and faster time to market.•Self-managed key deliverables from business role mapping, data management, process design, testing and delivery of training to 50+ staff onsite.•Experience of large business divestment projects ($300M), successfully completed key project deliverables within tight deadlines. Challenged in working with incomplete information, ownership of critical Salesforce interface cutover activities; data cleansing, mapping and validation; conducted training sessions for 20+ staff and new IT support team (IBM).•Managed multiple SAP Proof of Concept and Pilots projects within ‘Improve User Experience’ scope e.g. SAP Personas implementation delivered on time, within budget ($190k) which introduced a new User Interface solution within a global SAP ECC platform for 20 users across 3 manufacturing sites globally; improving end-to-end transaction processing by enabling greater simplicity and speed, through a more intuitive, less complex, role specific design.•Received multiple recognition awards for the achievements highlighted above.

London, England, Gb

Supported a $10 million global SAP programme deployed across 36 countries over a 7-year period, enabling Shell Downstream businesses to successfully operate on a single SAP ECC platform. Responsible for managing global support desk operations within the SAP Sales and Distribution area, with 14 staff across 3 locations, ensuring a stable operating platform, through efficient and effective resolution of functional issues. Collaborated effectively with central and local SAP deployment teams to deliver improved functional capabilities, greater integration and reductions in Cost to Serve. Introduced process improvement initiatives aligned with strategic requirements and KPIs e.g. increase First Call Resolution rate and reduced Incident escalations.Key Achievements:•Engaged with Process Excellence teams and Business Owners within an Integrated Support Model to address business process knowledge gaps across the Application Support Desk globally. Established greater working relationships with Super Users and Technical Support teams and coordinated knowledge transfer sessions which resulted in staff development and a sustained increase in First Call Resolution rate above 70%.•Promoted a Continuous Improvement mind-set and approach across all Support Desk functions, successfully completing numerous Sustain and Improve initiatives. This achieved smarter and leaner ways of working; enhancements to tools and processes and established improved relationships between business and IT groups; which increased the profile and reputation of the Support Desk.•A well-respected member of the team, often providing leadership support to both regional manager and operations leads.

London, England, Gb

Provided 1st line SAP support globally across multiple Downstream businesses, 36 countries with 45,000+ end users. Managed supportability of several critical connected business applications.Key Achievements:•Achieved substantial increase in First Call Resolution from 25% to over 70% through successful collaboration and partnership with multiple business and IT groups.•Promoted to Global Functional Area Lead in 2009 and received numerous recognition awards for continuous improvement, operational excellence and personal development.

London, England, Gb

-Interface between business IT and network support team and 3rd party telecom suppliers in managing the global Shell IT network.-Assisted network engineers both face-to-face & virtually in troubleshooting critical network incidents.-Promoted to junior network engineer in 2005.Key Achievements:* Executed the roll-out of a new global network monitoring tool, which required me to learn on-the-job and coach others within a 'Subject Matter Expert' role. Improved tool & processes ensured faults were identified & resolved quicker, reducing the impact on global business operations with number of Situations raised were reduced significantly.* Nominated as Process & Procedure focal point to drive continuous improvements and ensure new & existing documentation was kept evergreen and relevant.* Promoted to Trainee Network Engineer within 12 months of joining the team.

London, England, Gb

-Provided 1st line application support to over 2,000 employees within Europe.-Functional and technical IT problem incident logging and problem solving, often working on small projects in parallel.-Nominated as Subject Matter Expert and Admin Focal Point for a local SAP R/3 system.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Btec Hnd Business & Finance, Business Administration And Management, General