Ben Coolidge Email & Phone Number

Columbia, South Carolina Area

• Specialized in the comprehensive technical knowledge of AMAROK’s security products and services
• Provided exceptional technical support and troubleshooting to customers and service technicians as well as support to multiple internal departments
• Developed training materials and classes to share knowledge of products and services with customers and colleagues
• Obtained working knowledge of solar powered, 12v DC systems and both wired and wireless networks.
• Voted a department MVP in 2020.

• Provided administrative support to AMAROK’s customers via email and phone
• Managed and acted as a single point of contact for key national accounts.
• Researched and processed escalations and credit requests. Input service tickets on behalf of customers
• Charged with administration of several special company projects
• Assisted with basic troubleshooting of security products

• Assisted Verizon Wireless Customers over the phone to resolve advanced issues with cellular telephones and other devices that use cellular technology. Using process and deductive reasoning, would determine if customer.
• Was charged with making daily business decisions on behalf of the company in order to mediate escalations and disputes
• Trusted to remain vigilant in protecting sensitive customer information at all times
• Worked in one of two global centers that provide support to domestic customers travelling abroad
• Maintained a 98% customer satisfaction rating and an 87%, first call resolution rate

• Initiated sale of tires and other services in a retail atmosphere. Led store in overall tire sales
• Handled and resolved customer concerns and ensured projects were completed in the time frame promised
• Maintained store records, handled cash deposits and was a key holder to the store
• Delegated tasks to technicians based on technician skill sets to complete projects efficiently
• Generated estimates for future services, securing repeat business

West Columbia, SC 29169

• Delegated tasks to technicians based on technician skill sets to complete projects efficiently
• Collaborated with customers and fleet management companies on the phone and face-to-face to satisfy their automotive needs and secure repeat business
• Fostered new and maintained current relationships with parts providers to secure lower rates on purchasing of parts
• Performed diagnostics and research to help technicians solve complicated automotive issues
• Maintained a 50% profit margin on parts and labor and met or exceeded sales goals on a monthly basis

West Columbia, SC

• Received important U.S. Customs clearance documents through email, and ensured that all documents were present, labeled and uploaded into DHL’s paperless system to be used for freight entry processing
• Gathered vital information from documents and used information to stage files for future use by other associates to clear shipments into the United States
• Met and exceeded individual department goals within one week of service on the floor
• Sustained a 120% production rating
• Assisted with DHL’s records processing development

West Columbia, SC

• Assisted corporate customers with troubleshooting of company supported equipment including POS terminals, printers, credit card readers, PC’s, image scanners, and merchandise scanners
• Prioritized and completed work orders in allotted timeframe designated by contract; assigned work orders to technicians according to skill level, current location, and availability
• Monitored progress of work with CUI tool and maintained constant contact with technicians; assisted technicians in updating and closing work orders.
• Ensured discrepancy resolution through daily contact with field management
• Ordered over 30 parts daily needed for technicians to complete work, and handled an average of over 70 technician phone calls daily
• Maintained 99% attendance rate