Ben D. Email & Phone Number

Mount Clemens, Michigan, United States

Blue Cross Blue Shield of Michigan - BSBCM• Scrum Master/Digital Analyst, collaborating with a team of developers to migrate and enhance the public website. • Facilitated Joint Application Development (JAD) sessions to gather requirements and create user stories for front-end and back-end developers. • Managed workload priorities to ensure timely project delivery while supporting self-organizing teams. • Organized and mastered historical references of AEM component… Show more Blue Cross Blue Shield of Michigan - BSBCM• Scrum Master/Digital Analyst, collaborating with a team of developers to migrate and enhance the public website. • Facilitated Joint Application Development (JAD) sessions to gather requirements and create user stories for front-end and back-end developers. • Managed workload priorities to ensure timely project delivery while supporting self-organizing teams. • Organized and mastered historical references of AEM component development and conducted current state analysis for troubleshooting and identifying enhancement opportunities. • Developed and documented the deployment process for code development and enhancements to the production server, mitigating risks and ensuring quality assurance for the public website. Show less

Lansing, Michigan, United States

Michigan State University Federal Credit Union (MSUFCU)• Streamlined project portfolio processes within the Enterprise Application value stream to ensure alignment with project management best practices for IT operations.• Facilitated project workshops employing a Discovery -> Design -> Scoping -> Refinement iteration, utilizing Miro for visualizing critical paths and roadmaps, while leveraging Jira for organizing and assigning epics and user stories.• Coordinated… Show more Michigan State University Federal Credit Union (MSUFCU)• Streamlined project portfolio processes within the Enterprise Application value stream to ensure alignment with project management best practices for IT operations.• Facilitated project workshops employing a Discovery -> Design -> Scoping -> Refinement iteration, utilizing Miro for visualizing critical paths and roadmaps, while leveraging Jira for organizing and assigning epics and user stories.• Coordinated interdepartmental dependencies to cultivate a collaborative environment, enhancing communication and vision alignment among business stakeholders. Show less

Mount Clemens, Michigan, United States

Widget• Coordinated project planning logistics for a software development initiative focused on delivering a high-quality user experience for a consumer product available through a digital platform.• Conducted interviews with the product owner and key business stakeholders to gather and communicate requirements effectively.• Developed branding and marketing materials for the product.• Provided general IT consulting services.

Green Bay, Wisconsin, United States

BUSINESS ANALYTICS• Spearheaded the integration and development of SuiteCRM.• Designed and implemented a data entry process for an international call center.• Developed a variety of business processes, analytical frameworks, and dashboard programs.PROJECT MANAGEMENT• Established and refined processes for estimating, project engineering, and identifying customer requirements for special projects.• Oversaw scheduling and procurement logistics for customer… Show more BUSINESS ANALYTICS• Spearheaded the integration and development of SuiteCRM.• Designed and implemented a data entry process for an international call center.• Developed a variety of business processes, analytical frameworks, and dashboard programs.PROJECT MANAGEMENT• Established and refined processes for estimating, project engineering, and identifying customer requirements for special projects.• Oversaw scheduling and procurement logistics for customer integration initiatives.ONLINE AND PRINT MARKETING MANAGEMENT• Managed and optimized the company website to enhance user experience.• Created and designed marketing materials and print layouts.• Initiated and sustained Google Ads SEO and various online marketing campaigns.• Enhanced the company website to support recruitment efforts. Show less

PROJECT MANAGEMENT• Oversaw project management and integration support for commercial sales initiatives.• Employed PMI waterfall methodology to ensure structured project execution.• Defined and managed data requirements for analysis, leading to enhanced logistics processes.• Engineered and directed a comprehensive yearlong project in Lansing, Michigan.PRODUCT, SERVICE, AND TRAINING DEVELOPMENT• Supervised and mentored lead technicians, fostering a culture of… Show more PROJECT MANAGEMENT• Oversaw project management and integration support for commercial sales initiatives.• Employed PMI waterfall methodology to ensure structured project execution.• Defined and managed data requirements for analysis, leading to enhanced logistics processes.• Engineered and directed a comprehensive yearlong project in Lansing, Michigan.PRODUCT, SERVICE, AND TRAINING DEVELOPMENT• Supervised and mentored lead technicians, fostering a culture of ownership and accountability.• Delivered training courses on diverse products to technicians, sales teams, and dealers.• Developed maintenance manuals, how-to guides, and documented as-builts to support research and development efforts, facilitating replication and promoting continuous process improvement.• Researched and created training materials, quality control protocols, engineering standards, integration processes, and customer education procedures. Show less

Saginaw, Michigan Area

CUSTOMER SERVICE• Proficiently identify and address customer needs to enhance satisfaction.• Effectively upsell and educate customers on supplementary hardware and services to optimize their viewing experience.INSTALLATION & TROUBLESHOOTING • Executed satellite dish installations with a focus on quality and efficiency.• Managed inventory of materials and supplies to ensure operational readiness.• Oversaw the maintenance and upkeep of the company vehicle.•… Show more CUSTOMER SERVICE• Proficiently identify and address customer needs to enhance satisfaction.• Effectively upsell and educate customers on supplementary hardware and services to optimize their viewing experience.INSTALLATION & TROUBLESHOOTING • Executed satellite dish installations with a focus on quality and efficiency.• Managed inventory of materials and supplies to ensure operational readiness.• Oversaw the maintenance and upkeep of the company vehicle.• Collaborated on out-of-market projects to support the daily operations of other offices.TRAINING• Recognized as the top-performing salesman in home sales, consistently achieving higher sales per work order than any technician in the company for one year.• Conducted training sessions for employees on delivering best-in-class service.• Facilitated local training for new technicians at the office.• Provided out-of-market training for new technicians in Wisconsin. Show less

Midland, Mi

OWNER • Oversaw all promotional activities and advertising initiatives, successfully engaging with clients and vendors.• Provided accurate project estimations and assessments.• Managed employee relations, including training and supervision, to ensure adherence to established procedures.• Directed all facets of business operations to maintain optimal productivity.• Cultivated strong relationships with customers to enhance rapport and loyalty.• Supervised and executed… Show more OWNER • Oversaw all promotional activities and advertising initiatives, successfully engaging with clients and vendors.• Provided accurate project estimations and assessments.• Managed employee relations, including training and supervision, to ensure adherence to established procedures.• Directed all facets of business operations to maintain optimal productivity.• Cultivated strong relationships with customers to enhance rapport and loyalty.• Supervised and executed all installations as required, effectively resolving any arising issues. Show less

DIAGNOSTICS AND REPAIRS • Oversaw and executed preventive maintenance for industrial equipment. • Conducted diagnostics and repairs to guarantee uninterrupted operations. • Performed on-site repairs to production equipment as necessary to maintain production workflow. PROJECT PLANNING AND EXECUTION• Collected and analyzed project requirements, needs, and acceptance criteria. • Diligently documented specifications, drawings, and as-built conditions. •… Show more DIAGNOSTICS AND REPAIRS • Oversaw and executed preventive maintenance for industrial equipment. • Conducted diagnostics and repairs to guarantee uninterrupted operations. • Performed on-site repairs to production equipment as necessary to maintain production workflow. PROJECT PLANNING AND EXECUTION• Collected and analyzed project requirements, needs, and acceptance criteria. • Diligently documented specifications, drawings, and as-built conditions. • Leveraged ERP systems to effectively manage project backlogs and tasks. • Developed comprehensive maintenance manuals and provided training to staff, while managing documentation. • Initiated projects aimed at enhancing production processes. ACCOUNT MANAGEMENT• Coordinated logistics for vehicle fleet maintenance. • Visited distribution centers to execute maintenance projects, ensuring client and vendor satisfaction with repair and service. • Engaged with vendors and contractors, fostering clear communication and building lasting relationships. Show less

Double Star Ranger

Activities and Societies: Super Badges: Security Specialist | Lightning Experience Reports & Dashboards Specialist | Business.

B.S. In Education/ Bible, Music Comprehension/ Vocal Proficiency