Ben Duncan Email & Phone Number

Morrisville, North Carolina, United States

Responsible for Developing, Implementing and Maintaining Cisco’s FedManaged Managed Services Platform

Chapel Hill, North Carolina

Responsible for Production Operations for South Eastern EMS SaaS Solutions. Recent Accomplishments:-Complete (Physical Relocation) Data Center Migration with Zero Downtime-Complete H/A, Layered - Network Re-architecture and Deployment focusing on HIPPA compliance and Performance-Increased Production Application Performance by 30% across the board-Initiated Modernization Project to migrate from legacy 1-6U standalone servers to blade-based virtual systems-Increased… Show more Responsible for Production Operations for South Eastern EMS SaaS Solutions. Recent Accomplishments:-Complete (Physical Relocation) Data Center Migration with Zero Downtime-Complete H/A, Layered - Network Re-architecture and Deployment focusing on HIPPA compliance and Performance-Increased Production Application Performance by 30% across the board-Initiated Modernization Project to migrate from legacy 1-6U standalone servers to blade-based virtual systems-Increased Redundancy and Reliability of production assets significantly -Continual vendor negotiations on cap expenses and hosting envs have allowed EMSPIC to realize significant cost savings -Bring a high level of Enablement to our research groups and developers to work within the scope of their data (fostering a strong dev-ops env)-Scope and Estimate Projects to assist in Grant SubmissionsCollaborate with 3rd Party State and Federal Organizations Regularly-NC/SC Dept of Health and Human Services (among other states)-Host and Co-Architect (Systems/Network) for the National Collaborative for Bio-Preparedness / Homeland Security (DHS)-Host Key EMS Data for the UNC Dept of Surgery (among others)-Host Key EMS Data for the Duke Endowment -Collaborate with 3rd party vendors and groups on demand Show less

Tier 3 Lead Support for HP NA - HP Network Automation "NA" product formerly Opsware "NAS" product. Expert on Cisco (CW) NCM.

Cary, Nc

First dedicated support resource on the East coast for the Opsware NAS product (formerly rendition networks "TrueControl" and now HP's "NA" software). Responsible for interviewing and identifying potential support team members as well as developing the Network support team infrastructure. Work with Dev and QA to create/refine training materials, knowledge-base and define supportability requirements.

-Responsible for leading a team of 5 QA Engineers-Facilitate software/hardware compatibility testing with IBM software on all IBM Netfinity server line products across all supported OS including MS Windows Server, RHEL, SUSE, AIX-Maintain IBM servers/workstations (EServer-Xseries, Pseries Blade Centers) in a large test lab (800+ machines). -Tivoli/IBM Director configuration and deployment.-IBM ServeRaid, ASM, ASR, RDM-System Imaging and Restoration-Automated… Show more -Responsible for leading a team of 5 QA Engineers-Facilitate software/hardware compatibility testing with IBM software on all IBM Netfinity server line products across all supported OS including MS Windows Server, RHEL, SUSE, AIX-Maintain IBM servers/workstations (EServer-Xseries, Pseries Blade Centers) in a large test lab (800+ machines). -Tivoli/IBM Director configuration and deployment.-IBM ServeRaid, ASM, ASR, RDM-System Imaging and Restoration-Automated Daily/Repetitive testbed co figuration tasks, saving IBM a management estimated 140,000$/year Show less

Morrisville, North Carolina, United States

Unix / Windows Systems Admin-Solaris/RHEL/Windows Server Administration-ActiveDirectory User/Group/Resource Management-PPP/VPN Server Administration-PC and Server Hardware Eval/Purchasing, Maintenance, upgrades, software installations and Application support.-Sun/Solaris Admin in Sun Sparc/Ultra/Enterprise Server Platforms-Network Hardware Eval/Deployment-Provided IT Support to ASIC Design Engineering Teams using Cadence Design -Assisted ASIC Team Demo Build /… Show more Unix / Windows Systems Admin-Solaris/RHEL/Windows Server Administration-ActiveDirectory User/Group/Resource Management-PPP/VPN Server Administration-PC and Server Hardware Eval/Purchasing, Maintenance, upgrades, software installations and Application support.-Sun/Solaris Admin in Sun Sparc/Ultra/Enterprise Server Platforms-Network Hardware Eval/Deployment-Provided IT Support to ASIC Design Engineering Teams using Cadence Design -Assisted ASIC Team Demo Build / Setup and Demonstration Show less

Morrisville, North Carolina, United States

-Windows Server/Workstation Integration and Administration-Sun Solaris (2.6-2.8) Admin Including workstations (Spark/UltraSpark) and Servers (E250/450R) -Network Installation/Cabling and Support-Provided Support to ASIC Engineering Team -Directly Supported Cadence Design Suite (Solaris)