Ben Paxton Email & Phone Number

With deep experience as a LEADER IN CUSTOMER SERVICE CONTACT CENTERS, I am a seasoned professional known for my expertise in systems and tools, along with my ability to create engaging and rewarding workplaces. Throughout my career, I have successfully led agile teams and managed projects that have significantly improved customer satisfaction and provided valuable insights.Most recently at Grubhub, I established and led a team overseeing SYSTEMS and TOOLS, implementing quality assurance and business insights tools that boosted customer experience scores. Additionally, I MANAGED THE UPGRADE OF A $2M CRM PLATFORM, resulting in increased efficiency and improved customer experiences.My leadership skills were also evident when I served as the Senior Operations Manager, where I developed STREAMLINED PROCESSES, leading to outstanding customer service and agent satisfaction.Throughout my career, I have consistently met performance goals and expectations, BUILDING TRUST WITH MY TEAMS through regular one-on-one performance reviews and mentorship. I take pride in my ability to promote a positive and productive work environment while achieving high levels of customer satisfaction and service excellence.My commitment to continuous improvement is demonstrated through PROFESSIONAL DEVELOPMENT, including completing 35 hours of Project Management courses. With a Master of Education in Secondary Education and a Bachelor of Arts in History, I possess a well-rounded educational background.In summary, I am a results-driven and experienced Senior Manager with a proven track record of building and leading successful customer service teams, leveraging technology, and implementing strategies to enhance customer satisfaction. My passion for MENTORSHIP and PROJECT MANAGEMENT complements my TECHNICAL EXPERTISE, making me a valuable asset in any customer-centric organization.

Listed skills include Customer Service, Customer Satisfaction, Time Management, Operations Management, and 3 others.