Promoted to the role of Senior Project Manager.Management of multiple concurrent, large and strategically important customer revenue and IT based global projects in accordance with PRINCE2 methodology and taking appropriate mitigating and preventative action.Management of projects through the full life cycle of definition, design, development, configure, test, pilot, deploy and close-out.Work with the bid team to contribute to proposals with specific responsibility for… Show more Promoted to the role of Senior Project Manager.Management of multiple concurrent, large and strategically important customer revenue and IT based global projects in accordance with PRINCE2 methodology and taking appropriate mitigating and preventative action.Management of projects through the full life cycle of definition, design, development, configure, test, pilot, deploy and close-out.Work with the bid team to contribute to proposals with specific responsibility for estimation, schedule commitments and definition of project management and implementation processes.Preparation of costs and schedule commitments for proposals.Defining and obtaining success criteria of a project and achieving these.Working with challenging customers, managing expectations to deliver to time and cost.Managing and mitigating risks and managing opportunities across the projects assigned.Ensuring the management of scope change in a controlled manner that optimises the opportunities resulting across assigned projects. Coordinate change introduction and baseline control.Responsible for defining, communicating, achieving buy in and ensuring delivery to summary and detailed schedules for assigned programmes.Implementation of best practice and continuous improvement Show less

Successfully applied for a role within the Project Management TeamAccountable for performance (scope, schedule and budget) of all activities undertaken under the scope of assigned Projects.Manage projects along the Senior Project Managers through the full life cycle of definition, design, development, configure, test, pilot, deploy and closeout.Communicating the vision and status to all interested parties in order to ensure common focus.Defining and obtaining success… Show more Successfully applied for a role within the Project Management TeamAccountable for performance (scope, schedule and budget) of all activities undertaken under the scope of assigned Projects.Manage projects along the Senior Project Managers through the full life cycle of definition, design, development, configure, test, pilot, deploy and closeout.Communicating the vision and status to all interested parties in order to ensure common focus.Defining and obtaining success criteria of a project and achieving these.Managing customers' expectations in partnership with the account team and the Senior Project Manager where applicable. Show less

Appointed to manage a team of multi-lingual translation specialists. The key tasks associated with the role include:-Responsible for contributing to and supporting localisation effort to meet time and cost expectations of the business.To contribute to the development & maintenance of company standards for all localisation requirements.To project manage own work and priorities, and to work to deadlines agreed with internal customers.To act as lead localisation… Show more Appointed to manage a team of multi-lingual translation specialists. The key tasks associated with the role include:-Responsible for contributing to and supporting localisation effort to meet time and cost expectations of the business.To contribute to the development & maintenance of company standards for all localisation requirements.To project manage own work and priorities, and to work to deadlines agreed with internal customers.To act as lead localisation specialist for allocated customer projects and to own and achieve specific localisation tasks within those projects.To identify opportunity of improved efficiencies and best practice in all processes involving localisation and act upon them within the framework of RCI.To liaise with professional external translation agencies, SBS Performance Improvement Regional service teams and/or internal groups to produce and validate requisite translations in different languages and in the appropriate media, to agreed schedules in a cost effective way. Show less

Appointed to manage a team of 12 multi-lingual data analysts, improve staff morale, people management, communications and the back-to-back business management service to the customer base. The key tasks associated with the role include:-Identification of required resource levels and associated skills.Provision of regular updates on the status of the data processing for the individual markets supported by the teams.Manage any processing issues (customer, data and system)… Show more Appointed to manage a team of 12 multi-lingual data analysts, improve staff morale, people management, communications and the back-to-back business management service to the customer base. The key tasks associated with the role include:-Identification of required resource levels and associated skills.Provision of regular updates on the status of the data processing for the individual markets supported by the teams.Manage any processing issues (customer, data and system) highlighted on the debriefing notes with the Account Teams and/or Systems Development through to successful resolution.Ensure all data processing is handed over on time to the Composite Team. Any potential delays notified early to the Composite Team Manager and other Processing Team Managers so that potential resource conflicts are minimised.Maintain accurate Work Instructions for all systems/services managed by the team(s).Implement, adhere to and regularly review Dealer Processing policies, processes and procedures Show less

Promoted to manage the Product Support Department, controlling the external and internal customer product functionality queries. In addition to the day to day management of 8 Technical Support Specialists the key areas of responsibility encompassed:-Managing priorities and workloads within the Team. Participating in market user acceptance activity prior to launch of new and upgraded services.Creating and on-going maintenance of departmental processes and procedures.Planning… Show more Promoted to manage the Product Support Department, controlling the external and internal customer product functionality queries. In addition to the day to day management of 8 Technical Support Specialists the key areas of responsibility encompassed:-Managing priorities and workloads within the Team. Participating in market user acceptance activity prior to launch of new and upgraded services.Creating and on-going maintenance of departmental processes and procedures.Planning, implementing and maintaining the business administration for the call logging system Talisma.Providing weekly metrics.Carrying out performance reviews and setting objectives for the team. Holding regular 1-1s with the team to ensure objectives were being met.Interviewing and selection of additional and replacement resources Show less

Managing day to day external and internal customer product functionality queries, testing new software releases and prioritisation of the team's workload. Telephone and e-mail support for the Company's PC and Web based products.Provision of a professional service to a large internal and external client base.Adapting to variable situations that necessitated accommodating unplanned ad hoc requests.Ensured high level of skills maintained on all Company product sets