Delivery of FM services to a region encompassing 54 residential and dementia care homes.

Global Real Estate representative for European Region:Responsible for the delivery of all hard and soft FM services for the European business unit.Led the Facilities Management aspects of several location changes, including the sourcing and development of additional workspace in Leeds, and the relocation of the European HQ in London. Worked with senior leadership to develop a framework for new commercial space and used the experiences gained from these projects to enhance each new project in turn, driving customer satisfaction and staff recruitment. Led an intra-departmental team though to certification against ISO14001:2015 for the UK workspaces - enhancing the environmental performance of the organisation, reducing both cost and environmental impact whilst improving perception of the business.Led the global roll-out of flexible work space, utilising new technologies and concepts, to allow the business to provide space when required and increase the focus on the quality and variation of space provided. Successfully identified and tendered multiple high value FM contracts, ensuring value-for-money whilst maintaining increasing standards within the workspace.

Contractor-side delivery of a Total FM contract for Network Rail for the North East Region, leading a team of circa 60 individuals.Management of service delivery for circa 25 locations - with a number of high profile location including the National Records Centre and the 24/7 Route Operations Centre, whilst also including locations as diverse and maintenance depots, offices, and trackside delivery units.Successfully mobilised 6 additional locations to the contract, and drove a culture of personal development ensuring that the team all acquired a base level of skill set through a mixture of internal training and formal qualifications.