J. Ben Flexner Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Helping to Shape CLEAR’s biometric payment strategy by identifying and building relationships with industry leadersLeading the creation of a first-of-its-kind, frictionless experiences which ties strong biometric authentication to a universally accepted user profile which allows for seamless identification, payment, registration, and accessActing as a subject matter expert on in-person payments, eCommerce payments, mobile payments, and helping to lead complex payments conversations with both business and technical stakeholders at all levels

Greater Philadelphia Area

Focus on scaling the Sales Engineering team as we continue to support an ever increasing global sales team.Build process around intake of new integrations to ensure accuracy of requirements.Build process around engaging Sales Engineering resources for client discovery calls, technical demonstrations, and technical questions.Build a process around the completion of RFPs and RFIs for global sales opportunities.Support the business development, direct sales, and partnership channels with all solutions and technical aspects of the sales cycle.

Philadelphia, Pa

Oversee the Sales Engineering Department and guide department members workload according to current business priorityEnsure the highest level of training for all Sales Engineers and Sales Direct team membersWork with the Vice President of Solutions and Compliance on current company-wide business development strategies and strategic partnershipsProvide the Sales Direct team with sales support during the pre-sales and sales process, including presentations, product demonstrations, and on-site solutioning and presentations for prospective and new merchant partnersRespond to all RFPs and RFIs and oversee responses from other team members, including gathering of all materials and final submission of the RFP/RFI packageWork with the Partner Channel to help further develop the existing partner pipeline, provide partners with current, and upcoming, product release information and new product demosServe as the bridge between Sales and Product, translating current Sales requests into Product Requests and communicating product timelines to Sales in order to manage partner expectations

Radnor, Pa

Architect custom payment solutions for new and existing clientsProvide technical sales training to internal teams and partners’ sales teams to enable successful solutions sales through partnership channel Support sales teams as internal technical and product expert including participation on conference calls, sales presentations, and industry conferencesManages and coordinates strategic third party relationships with business partners to ensure solutions meet expectations and client requirementsProvides due diligence and initial vetting of integration requests and works directly with the Systems Integration and sales teams to track and enable new partners accordingly

Radnor, Pa

Perform Quality Control for a Suite of PCI based products to ensure P2PE PCI ComplianceWork directly with Integrators to ensure PCI compliant interrogations to FreedomPay productsDevelop and maintain test cases, test plans, and traceability from business requirements for test executionGather and refine business requirements and translate them into technical requirementsLead a team of offshore and on-site resources in the QA effort to support development of a new product for a major financial institutionOversee the day to day activities of the team and coordinate the workload for the teamGather, review, and regress all reported defects and bugs. Compare results against established business and technical requirements.Write tickets for defects and track ticket progress to completion within the Sprint cycle.Act as a product SME and provide client facing product demos and trainings, on-site and remotelyOrganize and train internal resources on new products as well as updates to productsDevelop, update, maintain, and distribute comprehensive user manuals for existing and newly developed products, for internal and external use.Act as Tier 3 support and provide assistance to the Technical Support team to troubleshoot and resolve issues that arise in the fieldHelp to drive a quality and customer based approach to tools, portals, and products in their delivery to market

Greater Philadelphia Area

Provide outstanding customer support and problem resolution on the NextDocs product suiteRemotely diagnose, troubleshoot, resolve and communicate solutions to technical problems raised by customersWork with the product's development engineers to resolve complex cases that require patchingWrite and publish technical notes to expand the product's knowledge base and FAQs, available for both internal and external clientsAct as a direct liaison between the client and various internal departments to track and manage product enhancements for in-place product updatesWork with the services deliverables team to build and deliver product enhancements and updates for client systemsCo-develop long-term implementation plans for a wide range of product enhancements and solutions to emerging issues related to long-term product use and scalability for an in-place system

Manage daily workflow for US based QC testersReview, investigate and resolve and QC testing issuesTrain new QC testersCross-train existing QC testers to expand skills and increase productivityScope and spec proposed QC involvement in upcoming projectsProvide estimates for client proposed, billable, workAttend Tec Reviews and provide QC and Validation team input for new functionalityOversee US based QC resources as well as India based QC resources, as neededDesign and implement new processes to ensure compliance and increase QC accuracyScope new ideas to increase QC productivity for India based resourcesReview supporting documents and assist with internal auditsCoordinate all the system validation processesCreate tracking systems for testing and coordinate with the project management teamActs as a liaison between QC and the organizationCreate and track bug fixes and change requestsEnsure that all necessary functions are created, tested, written and updatedDevelop testing plans from existing requirementsCoordinate software releasesReport errors, deficiencies and observations to managementAnswer and resolve support issues for sponsors and site users via e-mail and telephoneDevelop Base System Specifications from existing specification and from the ground upDevelop Base System Testing Plans from Base System RequirementsCoordinate Base System Testing execution internationally (India)Compile Base System documentation based on SOPsCompile Base System testing workbooks based on SOPsEnsure accuracy of Base System testing results and documentationReview and approve Code Move requestsDeliver excellent customer service and support, directly to clients and sites.

Write and update the certification test plan as neededWrite and update a complete testing manual for use for tester training and reference Test and Validate Intel AppUp Center applicationsPerform semi-automated security testingReimage netbooks via a Clonezilla server / Manage and update images on that serverWrite/Edit and submit test reports to IntelVerify/Regress bugs reported by testers, compile package reportsOversee Black Box testing to ensure adherence to strict guidelines for certificationWork with testers and test leads to finalize results within quoted turnaround time to meet developer expectationsFrequent client interaction, both in person and via e-mailTrain/Manage testers and test leadsManage departmental inventory and troubleshoot testing, reporting and inventory issuesInterview, hire and train new contractors to work as testers Update and create training material and resources for new contractors, as well as working with the Senior project manager and QUALCOMM to update the certification test planOrganize a monthly meeting with up to 50 attendees to keep everyone up-to-date on changes in company operations and certification policies

Greater Philadelphia Area

Gathered information from building managers and management companies regarding vacancies and upcoming vacancies in large scale commercial properties.Reported gathered information to my regional manager for use in publication.

Greater Philadelphia Area

On foot - Photograph and Record location information for all major street intersections, from any direction a car could approach, in the greater Philadelphia Area to build a photographic database (prior to the existence of Google Maps)

Greater Philadelphia Area

Personal TrainerFitness Room AttendantNew guest orientationsClean and inspect equipment, report and malfunctioning or broken equipment

Albuquerque, New Mexico Area

Retail sales of fine photographyCoordinate and hang exhibits and showsClean and maintain a small gallery

Albuquerque, New Mexico Area

Take guest reservationsHelp guests check into their roomsEnsure accuracy of reservations and cleanliness of roomsBalance books overnight for all shifts from the dayBalance drawer at the end of each shift and perform a bank drop if on-site cash reached the drop thresholdKeep lobby and breakfast area cleanGet guests additional amenities if they requested themHelp guests find shops and restaurants in the local area

Bachelor Of Science (Bs), Communication And Media Studies

Activities and Societies: iTAC Leadership Council - Vice President 2004-2005

Education record