Jen Frost (She/Her) Email & Phone Number

Remote

United States

CX Operations Specialist-Lead onboarding conversations with customers and help customers navigate through the deployment and onboarding process for SaaS-Liaise between customers, internal departments, and partners to provide clear and accurate project plans and deployment documentation-Manage multiple complex projects of both Enterprise level and Emerging.

Harris County, Texas, United States

Texas, United States

Del Rio, TX

Customer Experience Associate (Remote) at ClassPass- Fluent in programs including Namely, Abacus, Zendesk, Stripe, Slack, Jira (Beginner Level), Tiny Pulse, bonus.ly.- Worked remotely, responsible for successfully staying on track and meeting daily metrics in an unmonitored environment - Manage multiple live chats at once, while providing a personal touch.

Purchasing, maintaining, pricing inventory. Face of the company to our clients. Built strong brand relationships with them as shown in repeat business. Managing the creation and troubleshooting of client events. Successfully created, marketed, oversaw, and sold out 350+ person events for 13 years from parties for executives at sporting events to WOW their.

Lafayette, Indiana Area

Responsible for hiring and separating of staff in all areas of the restaurant, Ensuring cash safety and accounting, Ordering product for a multi-million dollar kitchen weekly, Scheduling for 120 employees based on YoY projections, Ensured HACCP compliance, Regularly traveled to other stores to assist in opening, or rolling out new policies (like Seal Team.