Ben Griffiths Email & Phone Number

Brisbane, Qld, Au

Bitcoin consulting and self custody education.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Enterprise & Digital ApplicationsSenior Technical Application Lead across eHealth, Web & Mobile and Clinical Applications. 26,000 users across 4 Hospitals, Lifeline and Aged Care centres. Managing UnitingCare's MSA, through ITIL best practices, Servicenow process re-engineering, CSI initiatives and proactive analysis of system trends.

Brazil

Fazenda Barranco Alto (www.fazendabarrancoalto.com) is a family farm and lodge within the largest wetlands in the world – The Pantanal (Brazil).Management of over 24,000 acres.Responsibilities including- walking, horse, boat and 4*4 safaris- management and sale of cattle - reservations & marketing

Melbourne, Australia

IS Service Management Strategy & Plan - Baseline current ITSM maturity levels - Develop target ITSM maturity levels Continous Service Improvement - Service Catalogue Review and DevelopementDisaster Recovery - Review, develop and co-ordindate 2016 DR PlanService Level Agreement Re-engineered Incident Process

Melbourne, Australia

- Manage; end-user, platforms and operations teams mentoring & driving staff development / succession plans- Responsible for key IT Infrastructure – (MS Server, SCCM, Citrix, VMware)- Develop 1 & 3 year IT Roadmap, ensuring IT-Business alignment - Identify business enabling technologies- Manage IT Service Delivery budget, identifying savings were possible- Manage Melbourne, Malaysia, China and Australia Interstate (SA, WA, NSW) Support – Operations & Infrastructure… Show more - Manage; end-user, platforms and operations teams mentoring & driving staff development / succession plans- Responsible for key IT Infrastructure – (MS Server, SCCM, Citrix, VMware)- Develop 1 & 3 year IT Roadmap, ensuring IT-Business alignment - Identify business enabling technologies- Manage IT Service Delivery budget, identifying savings were possible- Manage Melbourne, Malaysia, China and Australia Interstate (SA, WA, NSW) Support – Operations & Infrastructure. - Asia-Pacific Stakeholder Management – China Office- Develop performance reviews and development plans for the team- Key escalation point for business- Management of ICT Service Catalogue in line with Business Strategy- Project management and transition of new services into the operating environment- Event management of business systems- Govern the Incident Management process in compliance with documented process, in order to minimize any impact on service quality and availability- Manage High Impact/Severity Incidents through to resolution and provide timely updates and escalations to the Business and I.T.- Deliver and refine processes and services which are compliant with local, regional, audit, and regulatory requirements- Ongoing reporting and trend analysis of Service Delivery Teams, incidents and requests Show less

Melbourne, Australia

- Manage statewide Service Desk & Infrastructure Services function for 58 public dental agencies and approximately 1,500 users across Victoria for the following services, via Citrix- SOE & Thin Client (Wyse) Management - Owner of Problem Management Process- Member of the Change Advisory Board (CAB)- Oversee configuration and operation of the ITSM Management tool (Cherwell)- Developed the DHSV Business Service Catalogue & Service Level Agreement - Defined and implemented… Show more - Manage statewide Service Desk & Infrastructure Services function for 58 public dental agencies and approximately 1,500 users across Victoria for the following services, via Citrix- SOE & Thin Client (Wyse) Management - Owner of Problem Management Process- Member of the Change Advisory Board (CAB)- Oversee configuration and operation of the ITSM Management tool (Cherwell)- Developed the DHSV Business Service Catalogue & Service Level Agreement - Defined and implemented DHSV’s Severe Incident and Problem Management process Show less

London, United Kingdom

- Windows Server & Exchange Administration- Network Support- End-user / Mobile Device Support & Management- Remote Network Support

South Africa

Honeyguide Tented Safari Camp is a boutique lodge located within the Greater Kruger National Park (Manyeleti Private Reserve) As ranger my role included walking safaris and gamedrives, having successfully completed my FGASA Level 2 and advanced rifle handling at the Bush Academy in the Limpopo Province.