ServiceNow Solution Architect for TMLab, providing advisory and implementation services. Helping customers transform their business and realise value and benefits through the ServiceNow platform.

Senior Solution Architect for for DXC Technology's Workplace and Mobility Offering, with a focus on Integration, Automation, Service Management, and User Experienced outcomes.- Architecturally responsible for Integration Strategies with multiple ITSM platforms.- Architecture adviser to DXC Offering Owner and Managers.- Define and contribute to strategy and road maps.- Manage and lead the development team, under the DevOps framework.

Led and managed a global team of 6 Architects. Set direction and strategy for leveraged global integration frameworks, standardized integration design approach, and managed work prioritization in line with changing business needs.

Part of a global Architecture team responsible for the Service Management Architecture. Responsible for the architecture of a range of areas including, Service Request Management, Asset Management, Release Management, and Integrations.

Working as part of a Global Architect Team designing and implementing application solutions to support IT Service Management business services and processes.Technical expertise in the BMC Remedy ITSM application suite.Business process expertise in Service Request Management, Change Management, Release Management, and Knowledge Management.Business analysis skils and experience include requirements analysis and interpretation, management and operational process analysis, business process modeling, business process mapping, and business process improvement.Solution design and architectural skills and experience include Systems Development Life-Cycle (SDLC), Agile and Waterfall development models, testing methodologies, and communication and training programs.

Worked on the implementation and provision of internal Software Asset Management for Serco.My role was the Delivery Manager providing the SAM Service to the company CIO.

Led an application development and software test team.