• Managing employee relations in areas of recruitment, onboarding, training and coaching, absence management, redundancies, disciplinary and grievance, appraisals.• Implemented a system manual, keeping up to date• Computer literate using MS Outlook, Word, Excel & PowerPoint • Following HR Policies and procedures• Support day to day business operations• Update and monitor rates in the booking system • Authorising annual leave• Planning and publishing monthly rotas• Ensure standard operating procedures are followed by staff• Managing telephone switchboard and email queries • Assisting with hotel & lodge reservations, booking golf tee times• Setting budgets for the year ahead striving to achieve and maximise our revenue• Raising an invoices and processing payments for the sales office.• Preparing guests accounts for check out and handle correspondence in an accurate & secure manner.• Ensuring that all financial requirements are adhered to company procedure by my staff.• Working as part of a team with effective communication between my team and other departments• Leaving clear & accurate information for handovers between shifts and departments.