Ben H. Email and Phone Number

Senior-most Salesforce Administrator and team member for the firm's Salesforce Instance with Litify managed package. Also responsible for all connected/integrated systems. Day-to-day responsibilities include resolving user issues, enhancing system for business needs including numerous automations to streamline, standardize, and expedite internal processes, and provide subject-matter expertise for the Salesforce ecosystem.

• Primary subject matter expert for Salesforce.• Enhance user interface and experience aspects through 1-on-1 and group discovery with global user base. • Support operations, management, and managing directors' use of Salesforce to execute business strategies.• Maintain regular communications and training with global user base.

I offer support for all customers regarding their business interactions and provide a high-level of technical support for our products and solutions, adding value to the brand and making it easier for our customers to do business.

• Identify sales leads with potential revenue opportunity through research and contact.• Research projects and identify responsible party for purchasing or specification.• Work to meet and exceed metrics set for me in leads sent, revenue generated, and follow through on opportunities.• Using acquired and researched informational sources, provide sales representatives with essential lead information to allow them to operate more efficiently.

• Responsible for growing business through phone outreach to customers who showed interest or had questions about current inventory.• Ensured customer satisfaction with regularly scheduled follow-ups with customers who purchased, and created additional revenue by recommending and offering services to their vehicle.• Secured additional business by utilizing tools to reach out to customers nearing the end of lease or loan term.

• Oversight of all employee aspects of the restaurant, including training records and continuing education, licensing and certification, and proper HR documentation.• Maintained minimal revenue loss through accurate food counting, proper training of associates on usage of product.• Managed daily shift operations, such as employee breaks, cuts, and minor breaks and hourly restrictions.

• Grew business through suggestive selling and encouraging customer satisfaction.• Maintained strong business-to-business relationships with local clients by providing excellent service and quick response.• Created additional revenue by selling generally useless or low-need parts on eBay to a national marketplace.

Began as an agent, but quickly made the transition into training, then supervising my own team of agents operating as customer service for Verizon Wireless.