Ben Hagener Email & Phone Number

➥ Accomplished, proactive, and solution-oriented Senior-Level Strategy and Operations Management Professional, credited with 15 years of progressive leadership, providing impactful vision and direction, overseeing all principal business objectives, advancing process enhancements, achieving challenging goals, leading diverse projects, and proven success in high-growth environments➥ Launch new products using a comprehensive approach to operational planning and strategic development, informed by data-driven insights for optimal performance and market reception➥ Exhibit influential people leadership by expanding the Client Services team, overseeing the Business Intelligence and Sales Operations groups, managing the Salesforce team, assuming the role of a project manager for operational initiatives, and leading the developer team for core operations➥ Manage all internal and external training documents; creating and maintaining a JIRA webpage containing all training materials for new employee onboarding and current employee training; provide walk-through guides of company processes, and maintain external integration/walk-through documents for 3rd party platforms utilized by advertisers ➥ Lead and engage in highly collaborative communications with the product team at a strategic level, steering the development of new products and identifying necessary resources for successful launch; consistently improving processes within both AdAction and the Client Services Department, effectively coordinating with internal developers, external partners, and optimizing current integrations➥ Serve as an external account owner for all tracking, fraud, and data accounts; manage privacy modifications to comply with evolving frameworks like Apple's App Tracking Transparency (ATT) and Google's Privacy Sandbox. Carry a deep understanding of the digital landscape and the ability to adapt to its continual changes, ensuring practices remain both compliant and effectiveCore Competencies ➥ Summarizing Complex Problems ➥ Strong Data Retrieval & Analytics ➥ Go-To-Market Strategy➥ Translating High-Level Goals ➥ Sales Growth & Revenue Forecasting➥ Evolving Product Road Map➥ Ownership Of Projects ➥ Cross-Functional Partners ➥ Voice Ordering Business End-To-End➥ Quality, Support &Technology ➥ Complex Problem Resolution ➥ Team Leadership & Growth

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  Southern Illinois University, Carbondale

  Business Administration