Ben Hamouda Ines Email & Phone Number

Zone 47, Doha, Qatar

Key Qualification & Responsibilities• Handling incoming calls and other communications.• Managing filing system.• Recording information as needed.• Greeting clients and visitors as needed.• Updating paperwork, maintaining documents, and word processing.• Helping organize and maintain office common areas.• Performing general office clerk duties and errands.• Organizing travel by booking accommodation and reservation needs as required.• Coordinating events as necessary.• Maintaining supply inventory.• Maintaining office equipment as needed.• Aiding with client reception as needed.• Experience as a virtual assistant.• Creating, maintaining, and entering information into databases.Key Achievement Professional• Taking on assignments at short notice.• Keeping classified information confidential• Extensive knowledge of Microsoft office packages such as Excel, Word, and PowerPoint• Can produce high quality documents and presentation under tight deadlines.• Receiving office supplies and then storing them.Personal• Eagerness to learn and grow in position.• Being a positive Influence on other people.• A practical thinker.• Can work effectively in a busy and noisy office.• Possess cultural awareness and sensitivity.• Sound work ethics.

Doha, Doha, Qatar

Key Qualification & Responsibilities• Performed all function regarding receiving, stock, and housekeeping-related takes.• Engaged with customers enthusiastically to drive sales.• Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.Key Achievement• Signed up 13% of assisted customers for company-branded credit cards.

Doha, Qatar

Key Qualification & Responsibilities• Answered phones, directed calls to correct individuals or departments, while taking messages if unable to reach a said person.• Schedule appointments and update calendars.• Cut cost by 30% and improved efficiency.• Acted as liaison between the company and priority clients.• Managed training and travel schedule for employees.

Tunisie

Key Qualification & Responsibilities• Exceeded customer satisfaction by finding creative solutions to problems.• Referred unresolved consumer complaints to relevant departments for investigation.• Procured and studied all necessary information to evaluate complaints and possible causes, such as harsh weather that may raise utility costs.• Contact consumers via phone or in person to deliver product or service information, accept orders, close accounts, or resolve complaints.• Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer.• Proposed improvements in items, packaging, shipping, service, or billing to avoid repeat issues.• Ordered tests to identify product flaws.• Provided friendly and professional assistance to employees, visitors, and customers.• Set fees for desired services, collect deposits or payments, or bill.

Carthage, Tunisia

✓Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction✓ Work with customers to determine their needs and then recommend the right product to solve the customer’s problem✓ Assist in ensuring that the product presentation area is clean and organized✓ Develop and cultivate strong buying relationships with customers✓ Use company literature and available training resources to stay up to date on product features

✓ obtains orders and establishes new accounts by planning and organizing daily work schedule✓ to call on existing or potential sales outlets and other trade factors.✓ Adjusts content of sales presentations by studying the type of sales outlet or trade factor.