Mohammed Shanu Email & Phone Number

Al Khor, Qa

Doha, Qatar

Led IT initiatives that significantly improved productivity, security, and collaboration in a cloud-based environment, supporting business growth and operational efficiency.Core Responsibilities• Drive strategic cloud-based IT infrastructure management, optimizing performance across cloud solutions, networking, and security systems to enhance organizational productivity and resilience.• Lead comprehensive Microsoft 365 management, overseeing applications, data, devices, and users to foster seamless collaboration and communication while ensuring security and compliance standards are met.• Spearhead endpoint management across diverse operating systems (Windows, Mac, Android, iOS, Linux), utilizing Microsoft Intune to enforce security policies and compliance frameworks, resulting in improved endpoint security and reduced risk.• Facilitate effective remote work strategies through innovative cloud solutions, empowering employees to operate securely and efficiently from any location, significantly enhancing workforce agility and business continuity.• Design and implement custom IT solutions using Microsoft Power Platform, resulting in streamlined operations and enhanced service delivery.• Leverage Power BI to transform data insights, creating dynamic dashboards that provide real-time analytics for strategic decision-making, thereby improving operational performance and executive visibility.• Manage and enhance Edama’s digital presence, optimizing social media, website content, and Google Business listings to ensure cohesive branding and elevated customer engagement.• Deliver impactful IT training programs on Microsoft tools, fostering a culture of digital innovation and enhancing workforce productivity.

Doha, Qatar

I provided technical assistance and support to over 60 end-users and managed over 100 end-user and network devices, ensuring the seamless functionality of IT Infrastructure. Responsibilities included addressing user issues promptly, maintaining compliance with organizational standards, and coordinating site IT operational functions.Key Achievements:• Led the procurement and seamless migration of the company domain, managing the transition of over 60 mailboxes and configuring emails for all users, ensuring uninterrupted communication channels and operational continuity.• Spearheaded initiatives resulting in a 30% reduction in support tickets, enhancing overall user experience and productivity.• Introduced cost-effective IT solutions, reducing IT costs by 20% while maintaining quality standards.• Developed and delivered comprehensive cybersecurity training programs, bolstering the company's security posture and fostering a culture of vigilance among employees.• Established an effective online documentation platform to empower employees in resolving daily IT issues independently, promoting self-sufficiency and efficiency.• Expertly managed end-user and network devices, ensuring seamless operations across multiple locations.

Al Khor, Qatar

In my role, I was responsible for the installation and maintenance of computer systems and networks. I provided comprehensive user training and technical assistance to optimize productivity within the organization. Additionally, I conducted regular hardware inspections and performed repairs as necessary to minimize downtime and ensure uninterrupted operations

Cochin Area, India

I ensured the smooth operation of IT systems by providing support to end users, resolving system issues promptly, and optimizing network usage. Additionally, I managed system and software upgrades to enhance performance and security. My responsibilities included administering servers, desktops, printers, and networking equipment, as well as deploying software to enhance organizational efficiency.