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Ben Hampton Email & Phone Number
Technical Engineer
at
NormCyber
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Engineer
Location
Locks Heath, England, United Kingdom
Company size
Who is Ben Hampton? Overview
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Quick answer
Ben Hampton is listed as Technical Engineer at NormCyber, a with 71 employees, based in Locks Heath, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ben Hampton.
Ben Hampton previously worked as Principal Service Engineer at Matrix Business It Ltd and Third Line Support Engineer at Matrix Business It Ltd. Ben Hampton holds Btec Level 3 Extended Diploma, Information Technology, Distinction* Double Distinction from Havant & South Downs College.
Company email context
Email format at NormCyber
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NormCyber
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Profile bio
About Ben Hampton
I am a dedicated professional with extensive IT support experience. After an 18-month apprenticeship with Matrix Business IT Ltd, I progressed from First Line to Third Line Support. This journey has developed my skills in troubleshooting hardware and software issues, reflecting my commitment to exceptional service and support.
Current workplace
Ben Hampton's current company
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Normcyber
6 roles
Ben Hampton work experience
A career timeline built from the work history available for this profile.
Principal Service Engineer
Third Line Support Engineer
In my role as a Third Line Support Engineer, I operate at the highest level of our service desk, specialising in resolving complex technical issues across a diverse range of technologies. I report directly to both the Service Desk Manager and Technical Director, collaborating closely to ensure efficient resolution and customer satisfaction. My responsibilities include mentoring team members and acting as an escalation point for the rest of the service desk. The role includes working with a wide range of products such as Microsoft 365, Azure, WatchGuard, Windows Server, Ubiquiti, Acronis and Barracuda.
Second Line Support Engineer
As a Second Line Support Engineer, I provided support for more complex technical issues. This included but was not limited to advanced networking issues with routers, firewalls (such as WatchGuard), and VPN setups, enhancing network security and reliability. I managed on-site projects, including new workstation and network hardware installations, and maintained the design and integrity of customer networks and systems. Additionally, I mentored junior colleagues, contributing to team skill development.
Jan 2021 - Sep 2022
First Line Support Engineer
In my role as a First Line Support Engineer, I provided initial troubleshooting and resolved remote support requests. My role involved supporting technologies such as Windows desktop operating systems (Windows 7, 8, 10) and server environments (Windows Server 2012, 2016, 2019). I also managed user accounts and configurations within Microsoft 365, assisting with setup, troubleshooting, and user training across applications like Exchange Online, SharePoint, and Teams.
May 2019 - Dec 2020
Apprentice It Helpdesk Technician
As an Apprentice IT Helpdesk Technician, I assisted with remote IT support for our customers. During this 18-month apprenticeship, I developed foundational skills in troubleshooting and resolving technical issues while supporting hardware and software installations. I learned to adhere to customer SLAs and industry best practices, and I enhanced my communication skills, including telephone manner and email communication.
Jul 2017 - Apr 2019
2 education records
Ben Hampton education
Btec Level 3 Extended Diploma, Information Technology, Distinction* Double Distinction
English Language And Literature, General
Bay House School & Sixth Form
FAQ
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What company does Ben Hampton work for?
Ben Hampton works for NormCyber.
What is Ben Hampton's role at NormCyber?
Ben Hampton is listed as Technical Engineer at NormCyber.
Where is Ben Hampton based?
Ben Hampton is based in Locks Heath, England, United Kingdom while working with NormCyber.
What companies has Ben Hampton worked for?
Ben Hampton has worked for Normcyber, Matrix Business It Ltd, and Matrix It Ltd.
How can I contact Ben Hampton?
You can use AeroLeads to view verified contact signals for Ben Hampton at NormCyber, including work email, phone, and LinkedIn data when available.
What schools did Ben Hampton attend?
Ben Hampton holds Btec Level 3 Extended Diploma, Information Technology, Distinction* Double Distinction from Havant & South Downs College.
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