-Product Owner in the Agile methodology-Product backlog management for a Clinical Technology Systems Development Team utilizing the Agile methodology to serve the Revenue Cycle operations of the organization- Prioritize the release planning of solutions by evaluating organizational cost, needs, impact, and risk-Develop and participate in the governance of all Revenue Cycle solutions-Collaborate with other Solution Strategists to ensure solution alignment with organizational priorities-Facilitate communication between multiple internal and external stakeholders to align the efforts and priorities of all sides

-Provide strong technical guidance to the project team through implementation and maintenance to ensure accurate delivery of project plans and optimal ongoing performance.-Provide technical expertise to solution design and integration related charge service applications.-Develops technical leadership skills in overseeing solution-related development, implementation, and support processes within the Solution Development team.-Develop technical skills required to optimize and maintain applications as a domain knowledge expert.-Leads the solution development team using agile approaches to deliver value to the organization in a timely fashion.-Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.-Promote department goals as well as the mission of the hospital.-Participate in hospital committees, performance improvement team meetings, and team projects.-Develop organizational charge services software utilization strategy.-Resolve tickets and issues logged by end-users or other stakeholders.

Cultivate client relationships that drive business goals: -Maintain positive, consistent communication across multiple channels -Develop professional, personal relationships to improve trust and teamwork -Execute project plans working within a fast-paced, goal-oriented timeline: -Manage time and resources to provide on-time, quality service across multiple client-facing projects and responsibilities -Scheduling and Hosting multiple weekly meetings to drive project goals -Consult on Cerner Revenue Cycle design decisions using Charge Services expertise: -Ensure that clients improve KPIs and meet necessary benchmarks including Revenue, On-time Billing, and Accounts Receivable -Reconcile and Organize large data sets for evaluation and analysisContribute to Corporate Goals and Achievements: -Generate Revenue by maintaining a workload of 90% billable hours every week -Develop training materials and strategies for new associates -Develop flexibility within various working environments: -Utilize the following software to manage projects and job responsibilities: Microsoft Office 365 - Outlook, Excel, Teams, OneNote, Sharepoint, Word, and Powerpoint, Workday, Project Portfolio Management, Concur, Cisco Webex and Jabber, Zoom, BMC Remedy, and JIRA. -Maintain excellent service and communication while working in both on-site and remote environments while travelling for business

Trained in various Health Care Revenue Cycle related topics. Developed core competencies in Cerner Revenue Cycle solutions, specialized in Charge Services.

Worked effectively with nine-person team to coordinate events for up to 240+ people. Facilitated the selection and training of students for international trips and study-abroad programs. Spoke and taught on various subjects, including poverty and hope.

Developed and maintained customer account relationships. Worked with customers to find website solutions and increase SEO. Developed time management skills by telecommuting. Used software such as Slack, Trello, Highrise, and HubSpot daily.

Generate sales by engaging customers personally about products. Execute proven store processes to maximize efficiency and record sales.

Provided personalized, excellent customer service for all hotel guests while, maintaining sanitary and comfortable lodging space for guests.

Worked with insurance agents and customers to ensure high quality service that was fast, effective, and friendly. Developed skills using the Microsoft Office suite, primarily Word and Excel.