- Oversaw the launch and scaling of PCMI University- Oversaw the compilation of Software Release Notes.- Manage Product Owner Enhancement documents- Scaled and framed out PCMI's new hire onboarding program.

- Managed 100 existing accounts to increase ROI and production, contract renewals, and successfully worked with all internal departments on successful strategies to launch all Dealer-FX’s Software Programs.- Maintained less than .5% on client attrition. - Negotiated Contract Renewals and upsells with existing clients.- Strategized Training plan with Installation Team and Trainers to ensure successful Dealership Launch.- Responsible for 24 Trainers and Account Executives’ based on performance and Client ROI.- Worked with client’s other 3rd party vendors to ensure proper integration across all systems.

• Managed 12 trainers within the company, administered their schedules, and following up on their trainings with clients to ensure satisfaction.• Managed the last two President’s Award Winners ’17 - ’18.• Finished 2018 with the highest Client Utilization of the program (93%).• Fully responsible for the design, implementation, and launch of Dealer FX’s Service2Sales program, allowing clients to open other revenue streams.• After the client signed on to Dealer-FX, My role was lead and coordinate with the Installation, Product Development, and Sales teams to ensure proper alignment that the program was setup properly to adhere to the client’s current processes as well as making sure the data collection and the integration was done on time for the Launch of Training and Account Management.• Achieved an average installation time of 27.3 days (Company average was 31.6 days).• Was responsible for coaching and training trainers to increase their production and achieve commission goals as well as developing there IDP plans to set them up for long term success with Dealer-FX.

Design, Write, Implement, Train, and Measure all aspects of Dealer-FX's Service2Sales program to drive Service Customers to the Sales Department. This included working with our recently acquired sister company AutoAlert to make sure that both programs integrated properly. Then we wrote out the training development program along with scripts for advisors to use. Built a process for system failures to get resolved seamlessly and finally implementation took place at several pilot stores. Awaiting approval from FCA Chrysler.

• Supervised, Mentored, and Trained the other Training Consultants at onsite locations to assure a successful training and that client goals were met.• Managed largest portfolio of clients (74) among Training Consultants• Achieved 3rd highest Client Program Utilization at 91%.

Increase knowledge and utilization of our software and processes within a portfolio of Chrysler dealerships so that they maximize their profits and drive a better experience for their customers.Develop a deep knowledge of pour software and processes, prepare for dealership visits to ensure that face to face time with dealers will be productive, engage face to face with Dealership Personnel (Principal, Service Manager/Director, Service Advisors) in a 2 days kick-off meeting to persuade them about the benefits of our software and teach them how to use it, discuss and document an action plan with dealerships to set them on the pass to success. Follow-up with two face to face visits to endure that software utilization matches target and that dealership service drive improve as a result.

I represented 22 dealerships at auctions and purchase cars for them based upon a specific strategy of volume turn. I train each employee on better sales pitches and talk tracks. I also train each employee on all departments on the various software programs that they use throughout the dealership. This includes but are not limited too vAuto inc. Arkona & VINsolutions.

Deliver thorough and detailed training sessions to Vauto’s large group clients on all of Vauto’s separate but equally important modules which included Pricing cars competitively, Appraisals, Stocking, Wholesaling, and offering strategic ideas and opinions to help each group turn units faster with higher profits. These trainings are done mostly on the web but when a dealer request training onsite, based upon experience and performance, I am the only trainer sent to these dealers. This includes any dealer with any high maintenance product such as but not restricted to RealDeal and Red Wagon. This also includes presentations with Large Dealership groups such as the Van Tuyl Group, Holler-Classic Automotive Group, & AMSI.

Deliver thorough and detailed training sessions to Vauto’s large group clients on all of Vauto’s separate but equally important modules which included Pricing cars competitively, Appraisals, Stocking, Wholesaling, and offering strategic ideas and opinions to help each group turn units faster with higher profits.

I represent over 30 employees with ADP and increase their knowledge of Soft-ware to allow them to sell it to their dealerships thru building large presenta-tions, F.A.Q. manuals, and conducting trainings with them in person and via the web. During my time at ADP, sales have increased by 34% and the sales department has met quota each month I have been associated with them. This is a direct result of the knowledge they have gained due to my trainings. This software allowed dealerships to target potential customers with services, rebates, and sales for their dealerships while increasing their monthly revenue at a minimum cost.

Represented and provided training on Arbitron’s multiple software platforms to over 186 Advertising Agencies and Advertisers throughout the Midwest. These software platforms allow for clients and advertisers to plan, strategize, place, and review multi-million dollar advertising and promotional plans.Tested over 40 different software programs internally, and conducted demon-strations of these products for potential clients.Ensured renewal of client contracts with Arbitron, thereby guaranteeing satisfac-tion of overall sales and training goals. Attained 104% on renewals for clients in 2007.

Established sales department policies for rates and promotions.Promoted and sold to both direct and agency-affiliated clients.Served as key participant in developing business plan and subsequent sales pitch, which resulted in “sold-out-at-capacity” status for station.