Key role and lead for the overall network infrastructure for Intelsat's Labs and Infrastructure. This position manages all vendor relations as our business continues to expand.Responsibilities:1. Investigate options for existing data expansion, consolidation and relocation.2. Responsible for network facilities growth 5 year planning and roadmap3. Handle the budgetary requirements for the existing and future facilities based on business forecast.4. Manage the decommissioning of legacy hardware to free up our current data center footprints.5. Operational hand off for new equipment/facilities and integration to existing monitoring systems.

Key role and lead for Aircell’s multiple datacenter infrastructure design, deployment and incident management. Led tier 2 & 3 network and platform incident management and fix/repair (Cisco, HP, SUN, ZTE CDMA, DNS, OSS, Tivoli, Linux, Windows, and Oracle) Responsibilities involved production system deployment, access control, virtual security and maintaining 99.98% availability with airline partners. Maintained department operating budgets of 3.5M and CAPEX of 5M, while ensuring minimum negative variances. Led 20M data center design and build out projects for Aircell’s primary and secondary facilities. Accountable for vendor management, equipment procurement as well as capacity management and design for terrestrial network elements (Cisco, HP – Sun Servers, SAN, CDMA, ATT MPLS)

Managed mobile switching office daily operations and led a team of 15 engineers and project managers. Provided leadership and support to major system releases for the market. Responsible for incident management and recovery of Nextel's Midwest market which spanned three states, 200 + servers and switches as well 2500 + Cell sites. Accountable for day to day maintenance of WAN data and voice network (Cisco 6500s & Frame Relay/ATM switches, Nortel DMS, Packet Sniffers, Tellabs MUX, Motorola iDEN). Also led a team of implementation and design engineers responsible for network capacity planning and forecasting for mobile data traffic, billing, voice traffic and systems migrations.

Manage the Nextel Quad-state Mobile Switching Office Implementation Engineering team. Provide leadership and support to the Project Management staff ensuring that all engineering projects are completed on time with little to no impact to our customer base. Coordinate Security requirements at all three Mobile Switching Office facilities. Coordinate safety and OSHA requirements at all three Mobile Switching Office facilities. Manage the Fixed Equipment (HVAC/DC and AC power plants) and ensure Mobile Switching Office requirements are met. Manage the secure side of the iDEN network in regards to OMC, network connectivity to the other network elements and support of National networking infrastructure. Manage the coordination and support of the Lucent and Nortel switches, Glenayre voicemail boxes and the SMS boxes. Establish Mobile Switching Office policies and procedures in accordance with upper management and other Mobile Switching Offices around the region ensuring standardization. Manage storage and presentation of files and data being presented via WWW for engineering purposes. Track and coordinate headcount requirements based on historical and forecasted data.

Manage the Nextel Tri-state Mobile Switching Office Operations team and facilities for day-to-day activities. Provide leadership to Mobile Switching Office Operations personnel. Maintain proper scheduling and resource allocation for system monitoring. Manage and Report on Network Performance. Manage preventive and/or restorative maintenance activities. Manage System Release installations and upgrades. Monitor customer satisfaction levels.

Manage the iDEN Technical Solution Center for 7x24 hour support. Coordinate three shifts of personnel (15 people) maintaining iDEN network equipment globally. Assign appropriate projects to support agents. This will also entail day-to-day progress updates. Establish call center policies and procedures in accordance with upper management and ensure those policies and procedures are enforced. Assisted in the development and acquisition of ISO9000 certification. Manage coordination of files and data being presented via WWW. Present management reporting and presentations regarding the monthly customer satisfaction and quality data. Track and coordinate headcount requirements based on historical and forecasted data.

Successfully led large cross functional and multi-cultural teams (12 to 20) to achieve customer and business demands of MOTO wireless technical support. Established ITIL help desk policies and procedures in accordance with upper management and ensure customer response SLA was met. Supported 10K + users for major wireless devices (PDA, MARCO) and applications, clients included FedEx and UPS amongst others.

Ensure the Help Desk is staffed appropriately for adequate peak level coverage.Ensure that calls are logged appropriately and in a timely manner. Monitor the status of open calls/issues on a daily basis and coordinate closure in accordance with WDG Help Desk goals. Point person for issues and problems for other WDG Help Desk agents. Monitor and assign appropriate projects to WDG Help Desk agents. This will also entail day-to-day progress updates. Establish WDG Help Desk policies and procedures in accordance with upper management and ensure those policies and procedures are enforced. Manage coordination of files and data being presented via the BBS and WWW. Present management reporting and presentations regarding the WDG Help Desk. Ensure that Help Desk agents meet the Motorola 40 hour training requirement as well as manage/maintain records on training obtained by all Help Desk agents. Maintain records on all WDG Help Desk agents concerning: Sick time, vacation, personal and other absences. Coordinate information and needs of other groups and that of the WDG Help Desk.

Provide technical information and diagnostic assistance to field personnel in order to resolve difficult and reoccurring technical problems during on-site visits. Performed remedial and refresher training and seminars necessary to update field technical personnel. Prepared visitation, administrative, and technical reports to escalate recurring field technical and/or service problems. Produce reports of serviceability and reliability issues. Provide technical information and diagnostic assistance on Copiers, Facsimile, Laser Printers, and network multi-functional equipment to field via Technical Support Hotline. Provided timely reports concerning monthly hotline activity. Developed hotline database (used nation wide) for recording hotline activity. Coordinated and oversaw day-to-day activities and personnel at the Chicago Office Automation Support Center. Manage and support of Datastar PBX and VMX system.