• Manage change projects, or represent business (PL & PL COO) on larger change projects to co-ordinate business readiness;• Producing and analysing project plans to support the management and delivery of projects;• Identify and positively contribute to continuous improvement opportunities;• Co-ordinate & Project Manage Ops readiness solutions for allocated projects;• Deliver scope of responsibility in PL COO for all BAU, Projects and Initiatives to schedule, within agreed budget and meets desired customer and conduct outcomes and is in line with agreed frameworks (e.g. CIA/POG);• Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes;• Create and maintain PL COO Change monthly reporting, and ensure we achieve our deadlines; • Conducting & verifying post implementation reviews, investigating issues arising out of change implementation; and• Management of Design Authority Group (PL COO DAG) and up and coming change initiatives.

As UK Breach Facilitation and Reporting Leader I lead a team that facilitate the investigation into and management of Regulatory Compliance Incidents this includes:• Coordinating the effective investigation and timely resolution of Compliance Incidents to ensure they are managed within the parameters of the Risk Incident Management Framework and regulatory expectations;• Coordinating the analysis of the potential impacts e.g., customer, operations, and remediation costs, regulatory and reputational risk;• Working closely with the Regulatory Compliance function, Risk and key business areas to ensure that risks are appropriately mitigated, including relevant actions to remedy and to prevent reoccurrence;• Providing ad-hoc updates and formal reports suitable for a senior stakeholder audience, including Boards and Committees, in order to provide visibility to key trends and individual Compliance Incidents which warrant Management attention;• Translating and communicating detailed/complex information, both verbally and in writing, ensuring that the key circumstances, impacts and actions are clearly and succinctly explained;• Categorising and reporting of Compliance Incidents to Risk, with timely updates on progress, which is coordinated and agreed with Business Management and Regulatory Compliance; • Maintaining an accurate Compliance Incident register including the recording and timely tracking of actions, with information recorded in such a way that it can be easily used to inform ad-hoc updates and formal reporting suitable for senior stakeholders;• Liaise with other relevant functions to consider synergy opportunities and best practice relative to Compliance Incident management and reporting principles; and• In conjunction with advice from Regulatory Compliance, maintain the protocols for the management of Compliance Incidents and support the implementation of any changes within the business.

As the process and systems analyst for More Than insurance I was tasked with process design, implementation and continuous improvement in all of the associated customer journeys and business processes.In addition I was responsible for working with internal customers and stakeholders to:• Identify and implement process improvement opportunities;• Document internal processes via process maps and standard operating procedures;• Inform on the impact of change within the business; and• Effectively communicate discovery, presentation and remedial recommendations for project viability.