Motivated, passionate and customer focused account manager with leadership experience. Detail oriented problem solver with excellent written and verbal communication skills. Proficient with MS Office applications (Word, Excel, Outlook, PowerPoint), SharePoint, I-sight, Clarifire, IBM Notes and LSAMS. Core CompetenciesCustomer Service ExcellenceTeam Building & LeadershipProject ManagementClient Retention & SatisfactionResearch & Problem ResolutionProcess ImprovementQuality AssuranceNegotiation SkillsResearch & AnalyticsAccount ManagementCustomer RelationsProblem Solving SkillsWork ExperienceNationstar Mortgage, LLC- Irving, TX 2011-PresentCustomer Relations Liaison Manager:Act as a liaison between the company and the different Investors, Regulators, Non Profits and Attorney Generals. Responsibilities include conducting in-depth research of customers’ issues to identify the best course of action for the customer and business, perform risk and remediation analysis of escalated accounts and manage and solve complex customer issues. Key Accomplishments:Created a process with internal business units to properly report customers HAMP Modifications that were not being reporting, resulting in customers receiving their annual incentives.Act as the last line of defense for the company, ensuring we have done everything on our end for the customer to avoid foreclosure.