Ben Leforge Email & Phone Number

San Diego County, California, United States

Oceanside, California, United States

Fremont, California, United States

Responsible for day to day operations at ARX Networks. Managed Helpdesk Technicians and System Administrators. Functioned as a central communications hub between tech team and other internal teams. Primary resource for communication with decision makers and POC at clients. Created and managed tech team schedules. Ensured that SLA were met. Procurement- Work with Clients to identify hardware needs. Worked with the Procurement team to create quotes for hardware and labor. Created a plan for the team to roll out installations and migrate user data. Lead on communicating timeframes with clients, managing expectations and handling any unforeseen issues that may arise. Worked with procurement manager to track inventory and advise on orders .Projects - Worked with clients and internal team to determine scope of project. Worked with the management team to create a project plan. Communicated timeframe and expectations to clients and internal team responsible for work. Team management - Created daily coverage schedules for the tech team. Scheduled onsites with clients. Managed logistics for any hardware required at client site. Ran weekly internal all hands meetings. Responsible for annual reviews. Worked with management team on new hires and reviews. Scheduled and ran reviewsClient meetings - Organized and ran client facing meetings depending on client need. Tracked projects, onsites, inventory.

Foster City, California, United States

Scheduled Helpdesk Tech and Systems admin onsites.Dispatched tickets to ensure timely resolution and escalation based on priority.Responsible for client escalations.Followed up with clients on outstanding issues.Worked with the management team on project logistics.

Foster City, California, United States

Primary Onsite Helpdesk Technician for over half a dozen clientsResolved tickets via Connectwise ticketing system

Foster City, California, United States

- part time help desk tech

Fremont, California, United States

- Installation and setup of home and commercial network equipment- Installation of AV equipment in commercial and residential locations- Advised clients on hardware purchases

Santa Clara, California, United States

- Contracted by Adecco to Tiny Prints- Responded to and resolved inbound customer service inquiries and issues via telephone, live chat, and email - Followed up with customers regarding outstanding order issues, including submitted photos, personalized text and order detail information- Identified and recommend merchandising, site usability and policy improvements, based on customer feedback and personal use- Placed, tracked and close orders through the order fulfillment system

Redwood City, California, United States

- Acted as an intermediary between software developers and clients- Held weekly web conferences to track progress- Revised software test tracking procedures- Lead for beta testing of proprietary JRE import software

Foster City, California, United States

- Contracted to Sony Computer Entertainment of America- Responded to phone and email inquiries- Assisted consumers with installation, service and technical support for the Playstation game platform- Revised Network Troubleshooting protocols for customer service department

San Jose, California, United States

- Developed product lines, and business model- Responsible for component selection and assembly of systems- Assembled custom high end gaming systems

Business Administration And Management, General

Psychology

Education record