Gathered requirements for several new public-facing systems including Hunting Permits, Management Planning, PermissionsCreated an Operations Manual and new staff instructions for the Aoraki/Mount Cook Alpine Rescue TeamMapped Enterprise Asset Management processes using ARISDeveloped decision papers and facilitated discussion with senior managers

Gathered software requirements for a new public-facing Secure Mail serviceCreated staff instructions for all public-facing digital channels used by the Contact CentreCreated a model in Excel to determine required headcount for a new teamMapped home lending and term deposit processes using VisioDeveloped and facilitated a presentation with contact centre senior leadership

Developed the functional concept for the online Funding Explorer tool for business.govt.nz.Gathered software requirements for the login/ profile functionality for business.govt.nz

Co-developed the functional concept then gathered software requirements for the 'Choose a business structure' online tool.Gathered software requirements for new version of the ONECheck online tool.Gathered software requirements for a new tool that would enable small businesses to register with Companies Office, Inland Revenue and ACC in one step.

Captured future state process maps for many of the bank's functions using Visio including: • Payments• Credit card repayments, write offs and other actions • Wholesale and International payments and operations• Term deposit product maps• Notice saver product maps • Debit card disputes and chargebacks• ATM cash management and claims• Financial crime• Debit card stock management at stores• Other back office operations – finance, unclaimed money, direct credit recoveries

Translated proposed legislation for the new child support formula to software requirements and worked with development and test teams through to implementation.Created a financial model of the new child support formula using Excel and Excel VBA. (The old formula could be explained in a one-page flow chart, the new formula flow chart extended to 22 pages.)Ran scenario testing using the Excel model in liaison with policy makers.Ran Agile development squad to build a staff-facing what-if calculator for the new formula

Maintained Excel models that calculated funding for all tertiary institutions in New Zealand.Developed new models using Excel and Excel VBA and worked with Policy Analysts to test scenarios for proposed policy changes