My current position is Senior Performance Manager for Metering Field Operations and Metering Work Management. My team’s role is to support delivery of the Smart Mandate across the E2E process from work planning/scheduling to completed install.Main responsibilities include:*Management of analytical team to deliver performance reporting and key insights*Supporting field managers to understand their data*Creation of performance insights from new datasets and dashboards*Delivery of key MI to stakeholders across the business*Forecasting and tracking of KPIs following implementation of improvement projects*Stakeholder management across multiple levels*Process design and improvement*Facilitating performance workshops

I previously worked in this role as Senior Performance Manager for the Meter Read and Inspection business.Main responsibilities included:*Management of analytical team to deliver performance reporting and key insights*Delivery of key MI to stakeholders across the business*Forecasting and tracking of KPIs following implementation of Business Change projects*Stakeholder management across multiple levels*Process design and improvement*Facilitating performance workshops*Management of the operational process for Meter Safety Inspections*Subject Matter Expert for the Risk Based Approach to Meter Safety Inspections

I previously worked in position of Performance Manager for the Metering Read and Inspection business, within SSE Retail.Main responsibilities included:*Data analytics*Performance management*Delivery of key MI to stakeholders across the business*Stakeholder management across multiple levels*Process design and improvement*Facilitating performance workshops

I previously worked as a Process Improvement Analyst within the Metering Read and Inspect Continuous Improvement Hub.This involved owning a number of A3 projects, which utilised a structured gated process for problem solving. It allowed me to develop my stakeholder management skills as I had to engage with multiple key stakeholders from different business areas.In addition to this I gained my Lean Six Sigma Green Belt certification.I was also responsible for completing complex data analysis, followed by presenting key insight to my colleagues and stakeholders.My role presented me the opportunity to coach and develop my colleagues analytical skills, by using a multitude of tools from Lean Six Sigma methodologies.

I was previously enrolled in SSE's Business Academy programme, which offers the opportunity of working around the business in four placements for up to 12 weeks.Placement 1 - Corporate AffairsPrimarily worked with the Community Investment team, assisting with the management of the various community funds SSE operate around their renewable energy projects.This involved the assessment of applications for funding from community bodies, charities and local organisations. External stakeholder engagement was essential to this role, and proved to be a great experience.Placement 2 - MeteringThis placement saw me join the Continuous Improvement team within metering, working alongside CI experts, project managers and EY management consultants. I was given the opportunity to learn Lean and Six Sigma techniques for process improvement. I attended root cause analysis and solution workshops, and assisted with their facilitation with key stakeholders present. Placement 3 - Employee EngagementI was involved with comms planning for the Great Place to Work survey, SSE's annual employee survey. I developed a comms plan for the survey, as well as gathering key information from multiple stakeholders to be used for the content of our comms messages.I was also involved with the development of a SharePoint site for all HR employees to use as a place to find out the latest team news, share ideas, best practice and important information. This has provided each member of HR with a more effective communication tool. I also created a reporting tool, from scratch, to monitor and track key performance indicators for the site. This has helped to identify our most popular pages, in order to provide up to date content, as well as which pages are not being viewed.Placement 4 - Corporate AffairsI spent three months within our Networks Brand and Communications team to assist with the internal and external brand launch of Scottish and Southern Electricity Networks.

- P&L budgeting and management- Staff scheduling manager- Subject Matter Expert for PeopleStuff sales and labour management system- Targets and goal setting for restaurant teams- Management of restaurant operations

- Organising and co-ordinating teams of people on shifts- Managing areas of the restaurant- Ensuring smooth running of operations- Setting objectives and targets on a day-to-day basis- Providing support to the restaurant management team- Responsible for: *Internal Communications *Health & Safety and Food Safety *Staff development and training *Trainee Manager program *Apprenticeships

- Customer facing roles in Drive Thru service and In-Store Service- Food production- Customer hospitality- Training of new and current staff- Holding training classes