Ben Lipsey Email & Phone Number

Remote

•Provided 3rd level support for Backup Exec, providing administrative support for Windows Servers (2008, 2012, 2016) VMware vSphere (ESX/ESXi) | Hyper-V | Microsoft SQL | Microsoft Exchange (2003, 2007, 2010, 2016) platforms with accountability for training 1st and 2nd level support technicians on backup strategies resulting improving ticket resolutions times significantly.•Created technical and knowledge base documents to resolve product issues improving the customer experience.•Participated in designing, testing, debugging, configuring, and documenting operating systems and software with Backup Exec.•Collaborated with internal business departments for project management, operations infrastructure and implementation of future technical requirements. •Managed over 100 lab environments (templates and live) available to TSE’s (Technical Support Engineers) for troubleshooting and training product issues that included platforms and software that integrated with customer environments. Staged suspected issues with lab hardware to facilitate troubleshooting.•Provided support to customers and support technicians on managing Backup Exec and 3rd party applications (Exchange, AD, Windows, vSphere) via scripting (PowerShell)•Supported Disaster Recovery process and planning for IT environments ensuring business continuity and systems uptime.•Strong troubleshooting of Microsoft products including clustering concepts, Fiber Channel and Storage Area Networks (SAN) by analyzing and debugging the internals of Backup Exec. •Supported data network systems including systems maintenance, support, installations, upgrades, performance monitoring, and storage administration, while providing functional guidance and direction to client base. •Provided technical leadership on customer requirements for product features, and how future and current requirements could impact and benefit the product (Backup Exec).

Administered single domain network including installing new computers, hardware and software forworkstations and servers. Managed all IT projects.