Ben Ludens Email & Phone Number

United States

United States

Los Angeles, California, United States

Manages the configuration and deployment of key monetization and engagement features for Apex Legends, working cross-functionally to drive player retention and revenue growth. - Configure high-impact features such as Battle Pass, Collection Events, Milestone Events, Store Offers, and Challenges to maximize player engagement and monetization.- Collaborate with design, engineering, user experience, and product teams to deliver major content updates twice per quarter.- Analyze player data and performance metrics to identify opportunities to enhance player satisfaction.

Remote, Cupertino, Ca, Us

- Used Xcode, Swift, and SwiftUI to develop features for an app used by field sales teams in the US and Canada.- Developed app prototypes and design mock-ups based on business needs and user experience enhancements.- Worked cross-functionally with multiple teams to integrate connectivity between critical field apps.- Implemented new user support channels.

Denver, Colorado Springs

Managed a territory of four national accounts with multiple lines of business. Leads a team of specialists who’s mission is to drive revenue in partnership with channel accounts.- Generated over $60 million in revenue by understanding the goals of our channel partners and aligning strategic initiatives.- Received Solutions Consultant of the Year award for exceptional performance and flexibility/adaptability.- Received divisional Innovation award for leading the program through a major operational shift.- Received divisional Teamwork award for effective collaboration with peers in the market, leading to shared success.

Denver, Colorado

Oversaw sales, merchandising, and operations of an Apple Store-within-a- Store in a single unit reseller. - Used data analytics to create trend reports, discover insights, and support partners with sales adoption strategies. - Represented the US Channel Retail field team on a major workforce management project. Collaborated with Information Technology & Systems teams as a field tester to locate and resolve a major bug in timekeeping and geolocation system.

Remote, Cupertino, Ca

Represented the US as a testing facilitator on a high-profile system now used globally both internally and externally at Apple.- Executed more than 500 QA test cases, capturing and tracking bugs, localization inconsistencies, and other UI/UX issues. - Gathered insights from key stakeholders and leveraged feedback to positively influence the design and functionality of the platform.- Facilitated testing with future end users to explore specific workflows and tasks, presented feedback to development and production teams ensuring critical functionality would be present in the final build.

Fort Collins

Led teams responsible for analyzing consumer wireless accounts and performing device activations. Improved service attach rate from the bottom 10% to the top 10% in the company. Drove the department to perform in the top 25% in the company, with 90% or higher net promoter score.

Education record

Education record

Education record

Education record