Ben Mccracken Email & Phone Number

Livingston, Mt, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Salesloft acquired Drift early in 2024.

Boston, Massachusetts, Us

Managed 3 direct reports during my time as Team Lead.-Managed forecasting for GRR, NDR and Customer Health.-Developed action plans for at risk customers of team.-Prioritized employee development of skill sets.

Boston, Massachusetts, Us

At Drift I have been fortunate to be able to work with brands like Conga, Cisco, Pitchbook, OneTrust, Mastercard and more.FY24: 82% GRR and 99% N$RFY23: 83% GRR, 99% N$ROutside of partnering with Drifts Enterprise customers I have taken advantage of several initiatives to drive employee satisfaction, strengthen team performance through coaching and develop CS best practices to benefit future customers.

Livingston, Montana, Us

Accountable for the performance of a 3-person team that manages PFL’s MarTech client base. Delivers customer success through outstanding execution, communication and teamwork.

Livingston, Montana, Us

Dedicated to implementing new processes, tools, and training, or implementing revisions to existing processes, tools and training, which provides the foundation to scale the Customer Success department.

Livingston, Montana, Us

Accountable managing of PFL’s MarTech client base. Delivering customer success through outstanding execution, communication and teamwork.

-Used communication skills and active listening to de escalate residents struggling with their therapeutic programs.-Collaborated with therapists to build personalized programs to affect best possible outcomes for each resident's success.-Trained in Mindfulness and de escalation techniques like H.E.A.T. on a weekly basis.