Technology And Digital Experience Manager
Current- Lead and foster a high-performing User Experience Team, providing clear guidance to cultivate a service-oriented culture, achieve targets, and ensure teams stay abreast of industry best practices and new initiatives.
- Collaborate with suppliers, partners, and internal teams to proactively monitor, manage, and drive continuous improvement in the quality of Technology services, adhering to industry standards to deliver efficient and.
- Accountable for aligning the level of support and performance of services with business requirements, overseeing the acquisition, development, implementation, and maintenance of services and associated products.
- Perform User Experience Management functions encompassing service design, transition, operation, and strategy, while overseeing the implementation and upkeep of the Technology Service Catalogue..
- Monitor and reporting (monthly) on budget variances, tracking and controlling annual operating and capital budgets, and negotiating major vendor contracts and service levels to maintain alignment with business.
- Manage the design and development of a comprehensive continual service improvement program, manifested as a Service Delivery Roadmap.
Aug 2019 - Present
