Ben Michael Email & Phone Number

I have been a business change professional and process owner for over thirty years, gaining extensive management experience in the consultancy and corporate worlds as well as a business owner. Whilst specialising in working capital, I have particular expertise in the holistic Order to Cash process and have undertaken global roles for numerous multi £billion organisations. Consultancy projects have been undertaken in over 40 countries (across Europe, USA, South and Central America, Asia, Africa and Australia) and 100 companies. Successful implementation of best practice processes has generated in excess of a £billion in cash flow improvement.I am highly motivated and people focused, with advanced analytical, decision making and leadership skills; comfortable working at all levels, including as part of the senior management team. I have had jobs with specialist consultancies, the Big 4 and through my own company. Examples of initiatives undertaken:* Global analyses to identify potential cash, process and service improvements* Design and global implementation / management of enhanced O2C processes* Strengthened contract management to drive cash and profitability* Migration of de-centralised back office units to Shared Service administration* Process development aligned with ERP / SaaS implementation* Development and delivery of multi-national / regional O2C training and workshop programmesGeneral management skills:* Decisive and personable leadership* Change management / business transformation* Project / programme management* Stakeholder engagement* Negotiation of complex organisational structures* Communication and negotiation* Verbal and written presentation* Coaching and mentoring* Governance and compliance* Commercial acumenProcess related skills:* System development aligned with process requirements - ERP - including Oracle / Fusion and SAP - SaaS* Process and performance analysis / assessment* Best practice process design, implementation and ownership* KPI development and utilisation* Training* Shared Service administration* Detailed knowledge / understanding in all elements of the end to end O2C process.

Listed skills include Project Management, Consulting, Business Transformation, Business Process, and 5 others.

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  Kemnal Manor, Sidcup, Kent