Ben Monroe Email & Phone Number

As a Customer Relations Manager at Century Communities, Inc., I oversee the customer service operations for one of the nation's top home builders. I lead a team of customer service representatives, providing them with training, coaching, and feedback to ensure high-quality service and customer satisfaction. I also manage the resolution of complex issues, complaints, and inquiries from customers, contractors, and internal stakeholders, ensuring timely and effective communication and follow-up.With a Bachelor of Business Administration from Briarcliffe College and 10+ years of experience in customer service management, I have developed strong skills in multi-tasking, problem-solving, and relationship-building. I have successfully contributed to the growth and success of several organizations, including S.O.S Maintenance, Inc and 23rd Group, where I handled national and regional accounts, negotiated contracts, and increased sales and retention rates. I am driven by the values of excellence, integrity, and teamwork, and I am always eager to learn and improve. My goal is to deliver superior value and service to Century Communities and its customers, while advancing my career and professional development.

Listed skills include Phone Etiquette, Customer Satisfaction, Skilled Multi Tasker, Customer Service Management, and 3 others.

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  Briarcliffe College

  Business Administration And Management, General