Ben Monroe Email & Phone Number

Melbourne, FL, US

Melbourne, Florida, United States

Responsible for analyzing competing business needs and prioritizing yearly workload for 12 engineers across multiple disciplines, managing project status and progress, and performing as a technical engineering lead supporting business critical systems.Leads a team of twelve engineers covering Network ManagementSystems (NMS), Windows/Linux System.

Melbourne, Florida Area

• Responsible for leading the team of engineers responsible for the Network Management System implementations covering multiple programs. Leadership duties include cross program prioritization of tasks, engineering.
• Managing IP network management COTS solutions on Windows and Linux virtual servers running within a VMWare environment.
• Updating, troubleshooting, and enhancing solutions within tools such as BMC Remedy, CA Spectrum, CA NFA, Splunk, SolarWinds Orion, SNMPc, ownCloud, Infoblox, etc.
• Deploying, configuring, and administering NetApp storage appliances, Cisco UCS hardware, and VMware vSphere products
• Designing and implementing new enterprise systems to meet emerging program requirements.

• Responsible for researching, designing, and implementing new Network Management Systems (NMS) as well as upgrading existing systems on government/commercial networks. Provide third level NMS support during business.
• BMC Remedy
• Solarwinds Orion
• CA Spectrum
• CA Performance Center
• CA Netflow

• Lead a team of three engineers, acting as a second level escalation point responsible for isolating and resolving issues with the Network Management Systems.
• Gathered, compiled, and presented availability metrics to customers, vendors, and upper level operations management.
• Lead new hire application training courses and create/update procedural documentation as needed.
• Interview potential new hires candidates
• Develop custom functionality in BMC Remedy in an effort to increase ease of use for operators and decrease outage resolution time for end customers
• Administered the content for a multitude of tools in an operations environment supporting thousands of services

• Provide technical support for IP services by employing test methods to investigate and remedy network anomalies in a 99.9999% uptime environment
• Monitor for, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools such as SNMP, Orion, Netflow, CA Spectrum Suite
• Efficiently use test methods to troubleshoot WAN/LAN technologies such as Ethernet, IP, Frame Relay, ATM, BGP, QoS, Circuit Emulation, and OSPF
• Work with local exchange carriers, ILECs, IXCs, internal and external groups as needed to resolve network issues
• Remotely work with onsite technicians and telecommunication partners to resolve network problems

• Developed and executed test cases to formally test every aspect of the I3 Call Center communications software, which helped ensure the proper functionality of features.
• Intentionally devised methods to break software functionality in order to find and identify software bugs before the product was released to the customers.

West Lafayette, IN

I directly work on the machines used in the various data centers at Purdue. Some responsibilities include making and running cat5 and cat6 cables, as well as running fiber throughout the data center. Also includes racking, unracking, and decommisioning.

Indianapolis, Indiana Area

Scanned, uploaded, and managed a document library and helped convert batch records into an online accessible database.Worked with Microsoft Sharepoint

Mccordsville, IN

Installed server racks, performed troubleshooting for various computer problems, and set up workstations. Also, anything else that needed to be done.

Master Of Business Administration - Mba, It Management

Bachelor Of Science (Bs), Computer And Information Technology

Honors Diploma