Ben Needham work email
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Ben Needham personal email
First and foremost, I want to emphasize my dedication to Service Delivery, which is underpinned by several years of practical experience and genuine commitment to fostering meaningful customer relationships.In a professional context, I have consistently proven myself as a valuable team player, earning the trust of my colleagues through support, empathy and when necessary, taking the lead in steering the team towards achieving its objectives. I pride myself on my ability to swiftly grasp new technologies, an attribute that greatly aids in executing my workplace responsibilities. Moreover, I embrace challenges that yield results, with a work ethic that is marked with a sense of positivity.
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Service Delivery ManagerFusion5 Mar 2019 - Feb 2024Melbourne, AustraliaIn my current role at Fusion5, I am responsible for managing high-profile customers, including MaxiTRANS Operations, Rinnai Australia, and UCC Coffee Australia. My primary objective is to direct both the Technical and Functional teams in resolving issues, ensuring the seamless delivery of services to our valued customers. -
Victorian Service Delivery ManagerViatek Group Jun 2017 - Jan 2019Ballarat, Bendigo And Melbourne, AustraliaIn my capacity as the Regional Victorian Service Delivery Manager, I played a pivotal role in overseeing and supporting Viatek’s key clients, with the primary focus on major businesses like Kirkland Lake Gold and Laminex (Fletchers Group). My responsibilities included working in close collaboration with Account Executives and Viatek’s Operational teams to ensure the seamless delivery of services to all customers.One of my standout achievements was overseeing the successful rollout of PCs for Laminex (Fletcher Group). Leveraging my project management expertise, I scheduled each individual PC migration, ensuring that Viatek engineers executed the process seamlessly. I also maintained open lines of communication by conducting regular meetings with department heads, providing real-time updates on the migration progress, and addressing any compatibility issues that might have arisen, particularly with legacy software. This undertaking demonstrated my ability to execute complex projects while keeping key stakeholders informed and resolving potential challenges proactively. -
Professional Services ConsultantExplorance Oct 2016 - Jul 2017Melbourne, VictoriaDuring my short time at eXplorance, I held the role of Professional Services Consultant, managing and scoping full client implementations to meet project milestones, as part of the companies ITIL process. University of New South Wales was a successful project implementation of mine. -
Senior Technical Consultant / Network AdministratorCura Software Solutions Oct 2009 - Oct 2016Melbourne, AustraliaDuring my time working at CURA Software, I held the role of Senior Professional Services Consultant, managing and scoping full client implementations to meet project milestones as part of the companies ITIL process, and negotiating post implementation Service Level Agreements. Most accomplished customer projects, were Westfield Shopping Centre, Note Printing Australia and Sydney Airport. -
ConsultantDebit Success / Clubware Mar 2008 - Oct 2009Mt Waverley, Victoria, AustraliaWorking within a small New Zealand based company, with an office in Melbourne, provided 1st and 2nd level support to our medium sized customer base. The product Clubware was a Windows based application installed at gymnasiums throughout Australia.Each installation required an onsite visit, where existing infrastructure was evaluated, installation completed and 3 days of training to each staff member that were to use the application.The application's database was designed in SQL, so knowledge in restoring databases and script commands was required.The training conducted was arranged as either one on one sessions, classroom style classes or ones conducted while onsite. These sessions were available for those that already had Clubware installed or new clients.
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Ecms (Livelink) Junior Technical AnalystAlinta Energy Mar 2007 - Mar 2008Mt Waverly, Victoria, AustraliaThis was a contractual role for 12 months as Alinta rolled out is ECMS (Livelink) application througout the business. Working as part of a dynamic team, I helped with writing up training documentation, took part in a long data converation process and provided support to users once the project was finalised. After my contract was finalised all further support was managed by Alinta's internal IT support department. -
It Project OfficerSouth East Water Sep 2005 - Sep 2007Heatherton, Victoria, AustraliaMoved to the IT department in 2005, where I worked closely with the Project Management team designing documentation on Office products used throughout the business, attended business meetings to document project plans and helped write up business cases for new innovations within the organisation. -
Finance OfficerSouth East Water May 2004 - Sep 2005Heatherton, Victoria, AustraliaMoved to the Finance department in 2004, working within a small team managing client's with large debts or those that refused to pay. While the majority of my calls were made via phone, onsite visits were required to determine if occupants were still living at the address and whether they required any financial support. A high attention to detail was required, as long investigations were required to locate those more elusive bad debtors.
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Customer ServiceSouth East Water Mar 2003 - May 2004Heatherton, Victoria, AustraliaFirstly started off in what was called Dead Letter Office (DLO). This required the investigation and location of occupant's addresses, where mail was returned. Frequent calls to agents and occupants were required to locate the correct address.While still working in DLO, I was also given the responsibilities for processing Special Reads (SR). These were new tenant application forms that needed to be added into our system. Investigation was again required to locate the exact address from vague details provided by RE agent, while at the same time trying to locate whether the tenant had left debts from a previous occupancy.After I was moved out of DLO (however still working in SR), I was moved into the Customer Server department. Here I was responsible for incoming calls from owner/tenants, discussing questions concerning their bill. A professional manner was required at all times during these phone calls.
Ben Needham Skills
Ben Needham Education Details
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Information Technology -
Haileybury CollegeYear 12
Frequently Asked Questions about Ben Needham
What is Ben Needham's role at the current company?
Ben Needham's current role is Service Delivery Manager.
What is Ben Needham's email address?
Ben Needham's email address is st****@****.com.au
What schools did Ben Needham attend?
Ben Needham attended Chisholm Institute, Haileybury College.
What skills is Ben Needham known for?
Ben Needham has skills like Management, Project Delivery, Installshield, Software Design, Manual Testing, Training, Microsoft Office, Software Documentation, Project Management, Team Management, Cloud Computing, Software Development.
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Ben Needham
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Ben Needham
Fx Hedging & Strategy - Corporate Treasury - Financial Markets - Fintech - Risk ManagementGreater Perth Area1afex.com
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