Ben Needham Email & Phone Number

Melbourne, Australia

In my current role at Fusion5, I am responsible for managing high-profile customers, including MaxiTRANS Operations, Rinnai Australia, and UCC Coffee Australia. My primary objective is to direct both the Technical and Functional teams in resolving issues, ensuring the seamless delivery of services to our valued customers.

Ballarat, Bendigo And Melbourne, Australia

In my capacity as the Regional Victorian Service Delivery Manager, I played a pivotal role in overseeing and supporting Viatek’s key clients, with the primary focus on major businesses like Kirkland Lake Gold and Laminex (Fletchers Group). My responsibilities included working in close collaboration with Account Executives and Viatek’s Operational teams to ensure the seamless delivery of services to all customers.One of my standout achievements was overseeing the successful rollout of PCs for Laminex (Fletcher Group). Leveraging my project management expertise, I scheduled each individual PC migration, ensuring that Viatek engineers executed the process seamlessly. I also maintained open lines of communication by conducting regular meetings with department heads, providing real-time updates on the migration progress, and addressing any compatibility issues that might have arisen, particularly with legacy software. This undertaking demonstrated my ability to execute complex projects while keeping key stakeholders informed and resolving potential challenges proactively.

Melbourne, Victoria

During my short time at eXplorance, I held the role of Professional Services Consultant, managing and scoping full client implementations to meet project milestones, as part of the companies ITIL process. University of New South Wales was a successful project implementation of mine.

Melbourne, Australia

During my time working at CURA Software, I held the role of Senior Professional Services Consultant, managing and scoping full client implementations to meet project milestones as part of the companies ITIL process, and negotiating post implementation Service Level Agreements. Most accomplished customer projects, were Westfield Shopping Centre, Note Printing Australia and Sydney Airport.

Mt Waverley, Victoria, Australia

Working within a small New Zealand based company, with an office in Melbourne, provided 1st and 2nd level support to our medium sized customer base. The product Clubware was a Windows based application installed at gymnasiums throughout Australia.Each installation required an onsite visit, where existing infrastructure was evaluated, installation completed and 3 days of training to each staff member that were to use the application.The application's database was designed in SQL, so knowledge in restoring databases and script commands was required.The training conducted was arranged as either one on one sessions, classroom style classes or ones conducted while onsite. These sessions were available for those that already had Clubware installed or new clients.

Mt Waverly, Victoria, Australia

This was a contractual role for 12 months as Alinta rolled out is ECMS (Livelink) application througout the business. Working as part of a dynamic team, I helped with writing up training documentation, took part in a long data converation process and provided support to users once the project was finalised. After my contract was finalised all further support was managed by Alinta's internal IT support department.

Heatherton, Victoria, Australia

Moved to the IT department in 2005, where I worked closely with the Project Management team designing documentation on Office products used throughout the business, attended business meetings to document project plans and helped write up business cases for new innovations within the organisation.

Heatherton, Victoria, Australia

Moved to the Finance department in 2004, working within a small team managing client's with large debts or those that refused to pay. While the majority of my calls were made via phone, onsite visits were required to determine if occupants were still living at the address and whether they required any financial support. A high attention to detail was required, as long investigations were required to locate those more elusive bad debtors.

Heatherton, Victoria, Australia

Firstly started off in what was called Dead Letter Office (DLO). This required the investigation and location of occupant's addresses, where mail was returned. Frequent calls to agents and occupants were required to locate the correct address.While still working in DLO, I was also given the responsibilities for processing Special Reads (SR). These were new tenant application forms that needed to be added into our system. Investigation was again required to locate the exact address from vague details provided by RE agent, while at the same time trying to locate whether the tenant had left debts from a previous occupancy.After I was moved out of DLO (however still working in SR), I was moved into the Customer Server department. Here I was responsible for incoming calls from owner/tenants, discussing questions concerning their bill. A professional manner was required at all times during these phone calls.

Diploma Of It, Information Technology

Activities and Societies: Networking Operating System Hardware Coding VB Coding SQL

Year 12

Activities and Societies: Information Technology Maths English Science History