Started as Accounts Receivable Clerk, but was promoted to Trust Accountant

• Resolve accounting issues for administrators and residents of 800+ retirement communities.• Audit billing to ensure compliance with unique state requirements• Trained 5 new associates on policy, practice, and procedures• Facilitate training workshops on effective communication and conflict resolution for a diverse team• Participated on roll out team for new software system and served as user tester• Generate tax documents for residents in MN, WI and AZ communities• Coordinate mailing of invoices and account histories.

● Educated customers on the client’s billing practices● Managed distressed customers in order to reach an agreeable solution● Maintained a friendly and helpful demeanor in a high-volume call center● Upsold customers by demonstrating exceptional product knowledge

● Promoted from Data Entry Clerk to Account Executive after 2 years● Managed consignment sales on Ebay and Amazon, including listings, photos, and customer communications● Pre-screened potential clients and vetted customer inquiries

● Receptionist for the admissions department of a national for-profit college● Fielded inquiries via phone, email, and in person from prospective students and parents● Created promotional packets in the mailroom

● Assisted with administrative tasks for the planning department of multinational conglomerate● Interfaced with Norway (Madshus) office directly● Regularly created invoices and carried out basic data entry tasks

● Coordinated order deployment for three different systems ● Maintained a detail-oriented order system with a focus on accuracy● Trained new associates on company procedures, assisting them with supervisor escalation calls

●Equipment prep for motion picture camera rentals●Assisting cinematographers and camera assistants in camera prep ●Maintaining motion picture film equipment