Ben Neumann Email & Phone Number

Israel

Redwood City, California, Us

- Leading a diverse global team of DevOps engineers at BigPanda, overseeing three proficient teams.- Cultivating collaboration and excellence across geographical boundaries- Championing projects to ensure technology aligns with business needs, advancing strategic goals- Managing a 15M$ cloud budget, optimizing efficiency and cost-effectiveness- Crafting a forward-thinking strategy that aligns technological capabilities with business objectives- Innovating operational strategies to streamline workflows and enhance transparency.- Establishing and maintaining robust quality standards, effectively managing operational expenses and budget limitations

Redwood City, California, Us

Leading two teams in the "Enablement Group" Cloud Infra Team:Responsiable for Designing, building, and maintaining cloud architectures that meet the organization's requirements for scalability, reliability, and security.Developing automation scripts, templates, and workflows to automate provisioning, configuration, deployment, scaling, and monitoring of cloud resources and applications.Engineering Enablement Team:Focusing on Developer Expiriance, Creating development piplines that increases code quality and velocity, Improving the SDLC in BigPanda while owning crucial components such as Nginx, Rsource managment tools and many more.

Redwood City, California, Us

Lead a diverse team of 9 individual contributors, orchestrating their efforts across a spectrum of technologies crucial to platform stability, reliability, and scalability. My responsibilities encompass every facet of cloud infrastructure management, overseeing the design, implementation, and optimization of CI/CD pipelines essential to the entire R&D organization’s operational efficiency.Technologies:Kubernetes, Helm, ArgoCD/Event/Workflows, AWS, TravisCIObservability - Prometheus, Thanos, Grafana, DataDogMongoDB, Kafka, ElasticSearch, RDS

Tel Aviv, Israel, Il

Leading Razor Labs DevOps team, Implementing and managing a multi cloud environments with the following technologies stack. Cloud - GCP (70%), AWS (30%).Containers & Orchestration- Docker, Kubernetes (EKS & GKE).IaC - Terraform.CI / CD - Jenkins , Helm, Istio.Others - Vault,Postgres,Kafka,Mongo,DataProc (Spark),Redis. Overseas Razor Labs cloud budget.Established Razor-Labs TechOps team, responsible for both customer inquiries, and Tier 1&2 production troubleshooting.

New York, Ny, Us

Managing a team of DevOps engineers.Initiating the transition of the team from operational oriented to a pure DevOps team, Implement Agile methodologies and sprints based work-frame.Recruit, build and lead a team of DevOps engineers experts running our hybrid infrastructure.Working with developers, NOC, and automation engineers to architect solutions that increase efficiency, scale and reliability across Liveperson architecture.Working as an integrated part of the RnD organization, understanding the application architecture, and assist to reduce operating expenses via automation and implementation of new technologies.Leading the development of in-house tools built from scratch to allow more accurate observability on the Liveperson services. (Python based tools)Being part of the Service center management, pushing the GPT organization to high OPEX standards, implementing cross organizational processes/projects.

New York, Ny, Us

Point of contact for all Major Incidents, Provide a central point for coordination of incidents that arise in all environments. Represent the first stage of escalation for Incidents.Monitor the incidents to ensure that the Service Level Agreement are respected.Ensure the closure of all resolved and end-user confirmed Incident recordsIdentify, initiate, schedule and conduct incident reviews.Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures are reviewed and enhanced where applicable.

New York, Ny, Us

Member of the SaaS Operations team, Ensuring a 99.99% yearly uptime fo Liveperson׳s product which is built of over 200 micro-services(APIs).Being the First point of escalation for any service interruption or degradation, as well as performing advanced post-resolution analysis in order to ensure that such problem should not reoccur.Detailed Linux experience includes: Troubleshooting performance issues using built-in tools such as sar, top & ps, networking configuration and troubleshooting (ifconfig,netstat,tcpdump,telnet), disks, partitions and filesystems management (fdisk,fsck), services management (service, chkconfig, systemctl), logs analysis (/var/log/messages, /var/log/syslog), package management (yum, rpm), file and text handling (cat, grep, vim, less, tail,sed), file permissions and ownership (chmod, chown).Ongoing system administration and operational support of a mixed Linux (CentOS, Ubuntu, Solaris) / Windows (Server 2003-2012) based environment which includes physical and virtual servers (HP, Dell, OpenStack, vmware), containers (Docker, Kubernetes), Web & App tiers (Nginx, Apache, Tomcat, JBoss, IIS), databases (Oracle, Vertica, MySQL, Couchbase, Cassandra), configuration management (Puppet), DVCS (GitHub), event & stream processing (Storm, Kafka) and network equipment (f5, Akamai,1000eyes). Java logs analysis either directly as a text file or aggregated on Logstash / Kibana. Daily work with monitoring tools (metrics analysis (Graphite, Grafana, Jenkins, Zabbix).

New York, Ny, Us

Network Operation Center Engineer with extensive experience in Linux and Windows system administration in a production environment - including hundreds of virtual servers.- Installing, monitoring, maintaining and troubleshooting Linux/Windows servers.- Knowledge with a variety of Linux Distributions and Windows server/services.- Knowledge in Web systems – Apache/Nginx, Tomcat/Jboss and IIS.- Experience with Visualization Technology: VMware and Openstack.- Experience with Zabbix monitoring tool.-Monitoring the current status of all of LivePerson services.-Investigate Service's issues.-Managing user's access to Production environments and troubleshooting and solving access problems.-Managing escalations in-company and escalation to 3rd party vendors.Creating/Approving new procedures for NOC Team.Managing Vendors visits at Liveperson's Data Centers Globally.A deeper investigation of service incidents.

Milpitas, Ca, Us

-Managing 3-5 Help Desk Members in a shift. -Prioritizing Tasks.-Managing IT Projects.-Managing NOC Incidents.

Milpitas, Ca, Us

Troubleshooting Win/Linux machines.Granting users access.Group Policy management/troubleshooting.Cisco Desk Phone configuration.Active Directory maintaining .Mailing System troubleshooting (office 365 / Mail servers ).CellPhone Setups for San Disk Employees.