Ben Otte Email & Phone Number

Lehi, Utah, United States

Salt Lake City, Utah, United States

Leading a small remote team of analysts with determining our workflow and processes to best accomplish our given task.Take tasks from several different teams, that are looking to see how agent behaviors in calls affect the customer experience, and determine the most appropriate workflow how tasks are delegated within our team, while proposing relevant follow-on metrics or tasks to pursue.

Orem, Ut

Qualitative and quantitative evaluating of consultant calls to ensure performance and industry standards are practiced and improved uponBuilding out new quality analytics to measure agent call flow, language used, and quantify data within hundreds of thousands of calls, through the use of CallminerUsing data from primary research, Callminer, and SQL to assist with reporting data, which is used by executive leadership to make high level strategic decisions regarding the company’s processesCoaching agents, while listening to calls in person, to provide immediate feedback and advice

Orem, Utah

Worked primarily on high-value orders and large parcel deliveries for customers to ensure all needs are met throughout the entire process and the resolution was met

Serviced customer orders while meeting performance standards and KPI's

Helping customers with questions or concerns over the phone and in person.Assist branch manager with sales and inventory management.Selling products and services in a fast-paced environment.And a little bit of everything.

Greater Denver Area

Various customer services dutiesCash handling/balancingHelped train a few staff members

Cooperated with coworkers to prepare ordersTrained multiple employees on back of the house duties

Bachelor Of Business Administration (Bba), Marketing, 3.2

Bachelor Of Science, Business Administration; Marketing