- Instrumental in shaping the vision for making products easier to use and integrate.- Contributed to the financial success of the company where the company finished with a very high gross retention and broke total revenue milestones.- Played a pivotal role in redefining the value proposition to focus on automation, allowing schools to focus their resources on student access.

• Led product management and strategic alignment initiatives for a rapidly growing SaaS company, ensuring the product supported growth objectives in the higher education market.• Collaborated closely with cross-functional teams, including Professional Services, to resolve complex product issues and maintain alignment with customer needs.• Executed a high-level product vision while maintaining operational oversight on product development, sprint execution, and feature prioritization.• Fostered a culture of innovation and problem-solving within the product team, encouraging creative solutions to address customer challenges.

• Managed the execution of the product roadmap, balancing strategic vision with day-to-day sprint planning and operational management.• Led product development for DIGARC's curriculum management, catalog management, and schedule building solutions, working with engineering teams to deliver high-quality, customer-centric features that directly addressed higher education challenges.• Built strong relationships with key stakeholders, including clients, to gather feedback and ensure product offerings met market demands.• Established best practices for agile processes within the product team, improving sprint efficiency and cross-team communication.

• Managed curriculum workflow, data input, data integration, and the creation of new internal processes.• Utilized Project Management processes for various stages of the curriculum workflow to streamline data transfer among campus systems.• Created and implemented a workflow for cyclically identifying, communicating, and tracking the campus course retirement process including the design and creation of a Curriculog form and approval process to notify all relevant campus constituents while identifying any programmatic impact.• Implemented the usage of Curriculog API for creating reports and tracking proposals during the curriculum approval cycles.• Established meetings to review campus processes and important topics about the university's academic programs. Oversaw the distribution of tasks within various projects, recorded and reported task progress, and maintained project notes for learning and improvement.• Assisted in the creation of programs and courses in accordance with university and state policy.• Assisted in communicating university policy via memos and curriculum form changes.• Communicated with various campus offices and adjusted the curriculum approval process to cultivate transparency of important curriculum changes.• Reviewed curriculum proposals through the online curriculum management system, Curriculog, ensuring that the proposals were complete and thorough.• Assisted in the implementation of Chancellor's Office Executive Orders and gathering information for tracking essential data required to implement changes.• Managed program information in the Chancellor’s Office Degrees Database for approval and tracking purposes.*DIGARC Client Advisory Board*• Provided invaluable insights, ideas, and expertise about DIGARC products, and the broader needs and opportunities that existed to simplify and modernize curriculum and student success-related processes. Promoted DIGARC within the greater higher education community.

• Temporary assignment to assist the Admissions Office with the CSU Apply applications and student help.• Assisted in responding to applicants regarding deadlines and any questions about the application process.• Tested application program to identify any bugs or issues during implementation and the first round of using the application.• Assisted with cleaning up application data and pulling reports from PeopleSoft.

• Created and managed PeopleSoft processes, run controls, jobs, and job sets for the Office of Financial Aid.• Created and maintained process documentation and logs relevant to the financial aid team's tasks and on-going projects.• Managed and maintained systems/production calendar for Financial Aid.• Created and maintained PeopleSoft Queries using Query Manager.• Utilized tools within CampusSolutions to carry out tasks for the Financial Aid process.• Managed and maintained the Financial Aid Intranet site by fulfilling requests to change the layout (HTML) and add/remove files to be accessed by internal staff.• Installed, upgraded, and configured vendor software and hardware.• Tested and debugged processes and jobs.• Provided technical guidance and support to the Office of Financial Aid staff.• Assisted in the rollout of operating system upgrades on staff computers.

• Manage Ticket Flow and Call Volume for Accountants, Restaurant Managers and Implementation Consultants• Maintain and improve customer experience post-software setup• Implement tools and create artifacts to enhance customer self-service experience• Develop internal processes to streamline onboarding and management of customer support team• Provide training and troubleshooting assistance through ticketing system, screen share sessions, and phone calls• Direct users to training materials and assist in enhancing training pages and materials available• Diagnose, troubleshoot and resolve a range of software, browser, and connectivity issues by using root cause analysis.• Excel in asking probing questions and researching, analyzing and escalating problems.• Assess, validate, and escalate product suggestions or special requests through change control processes

• Consulted with faculty and administrators to identify and document software/system needs, work flow issues, output needs and to determine overall functional and technical system requirements and specifications; • Managed Curriculog, the curriculum proposal system, and the creation of the forms and approval processes• Worked with users to test and debug programs• Recommended modifications to third party software to meet user needs• Ensured system integrity and efficiency• Modified existing or third party software• Verified data acquisition and output media and format• Maintained and supported associated databases• Evaluated and supplemented vendor supplied documentation for third party software• Ensured the integration of systems through the database structure• Monitored database standards and procedures, system usage and performance• Troubleshot and resolved database and data problems• Created and maintained training materials• Supported and troubleshoots issues with users over the phone and through email• Assisted in data transfers or sharing of files• Managed the imaged database of historical course and program creation and change information• Managed security access to Curriculog

• Provides confidential administrative support to the Dean in part-time faculty personnel matters, including hiring, evaluation, and maintenance of a complex faculty data base• Under general supervision, exercises independent judgment in reviewing, processing and coordinating for over 350 Part-Time Faculty, Teaching Associate, Instructional Student Assistant and Graduate Assistant appointments within the College of Humanities & Social Sciences• Maintains part-time faculty files and ensures their confidentiality and security• Explains and interprets routine policies related to Collective Bargaining Agreement obligations in regard to Part-Time Faculty, Teaching Associates, Instructional Student Assistants and Graduate Assistants• Acts as a liaison between the College, Faculty Affairs and Records, and Human Resources, Diversity and Inclusion on related job aspects• Department IT Coordinator for Office of the Dean and back-up for other college departments • Responsible for supporting IT requests and needs for over 600 college faculty & staff • Responsible for assigning & maintaining phone numbers, creating employee email accounts, building profiles, requesting phones & computers • Assist with website maintenance and update through Web Content Management (Omni Update)• Coordinates with college units in Part-Time Faculty hiring, contract building, and substitute assignments• Reviews, processes, and routes travel authorizations and travel reimbursement claims for over 600 H&SS faculty & staff; provides assistance to department support staff involved with processing travel authorizations and claims• Uses CMS to check faculty schedules, student record information, class enrollments, etc.• Commencement Coordinator: coordinate and plan for 12 commencement ceremonies/venues • Communicate with department commencement committees to plan and collect information needed by University Advancement, Strategic Communications, and IT for e-ticket information

• Front office receptionist responsibilities including answering questions and directing people to appropriate departments/faculty• Sorted and distributed department mail• Ordered text books and desk copies• Utilized Queries from CMS to create reports• Used PeopleSoft Student Administration for various tasks including retrieving student transcripts (TDA)• Posted faculty office hours• Assisted with classroom changes• Assisted with overseeing and assigning tasks for Student Assistants• Responsible for maintaining undergraduate files• Maintained office supply inventory• Assisted with processing part-time faculty applications and maintaining hiring information for part-time faculty pool• Assisted with department commencement responsibilities• Scheduled advising appointments• Department IT Coordinator responsibilities• Assisted in building new profiles for new faculty and staff• Assisted in maintaining and processing Graduate Assistant applications, files, and reviews• Assisted with course preparations and scheduling• Responsible for maintaining and updating department website utilizing Omni Update (OU)