Ben Patching Email & Phone Number

Brighton, GB

• I drove to various places around the country, including Scotland,Birmingham, and London to complete servicing, attend to fault calls and assist in the installation ofindustrial security equipment.Key responsibilities:
• Greeting, liaising, and explaining jobs to clients on various sites.
• Monitoring, re-wiring and installation of differing power supply units, control panels andinverters. Working with both lower voltage and mains voltage.
• Explaining and documenting a timeline of all jobs to upload on a tablet for review.
• Fault finding, servicing and installation of different equipment such as barriers, bollards,gates, and automatic door operators.
• Responsible for a company tablet, credit card, phone, keys, and van.

Royal Tunbridge Wells, England, United Kingdom

• I consulted with engineers,communicated with customers and worked with the service team to deliver quality service to theclients.Key responsibilities:
• Over 150 job closures a day; checking if the engineers report has been filed, pricing the workup correctly and ensuring that any customer portals are closed correctly.
• Providing quotations to customers. This includes both international businesses and privateclients.
• Customer support: picking up phones and answering emails when the rest of the team isbusy.
• Weekend work; logging new jobs, scheduling for the engineers, and managing the inbox.
• Performing system sweeps; checking for lost jobs, moving on work orders, closing unneededjobs, and contacting suppliers or customers regarding old orders.